苏州招聘

职位描述：
Job Purpose
As the key leadership role in the mature center, Disney English Assistant Center Managers support center managers in mature centers through leading Parent Care Program, Service Recovery and supporting Sales process of Contract Renewal to achieve the center business objectives.
Assistant Center Managers will take the full responsibility of Center Manager when Center Mangers are on duty off.
迪士尼英语助理中心经理将在成熟中心发挥关键领导作用，协助中心经理领导家教联系，客户服务并支持学员续约中的销售环节。
助理中心经理在中心经理不在岗时行使中心经理的职责。

Key Responsibilities: 主要职责
Parent Care 家教联系
- Lead Senior Learning Partner to ensure every Learning Partner to establish and maintain Parent Care communication regarding learners’ progress by means of the “Trainer-Parent Portal” and ongoing communications with parents.
- Lead Senior Learning Partner to monitor the parent care program, check the parent care binder regularly, and monitor phone calls and conversations made by the Learning Partners.
- Lead Senior Learning Partner to deliver on-going coaching to Learning Partners on how to improve their capability of Parent Care – communication skills, conflict management and problem solving on special situations.
- Manage OS to conduct Parent Satisfaction Survey.
- 领导资深培训专员确保培训专员们通过培训师-家长交流平台及时更新学员学习进度，确保建立和维护家校交流。
- 领导资深培训专员监督家校联系项目，定期检查家长手册，监督培训专员的家长电话和交流
- 领导资深培训专员持续的培训和指导培训专员如何去提高家教联系水平-包括交流技巧，冲突管理和特殊情况问题解决
- 管理营运主管去进行家长满意度调查
Lead Contract Renewal Process 领导合同续约
- Make sure Learning Partners to make renewal letters and photos given to parents in a timely manner
- Lead Learning Partner and Senior Learning Partner to deliver Parent-Trainer Conference for “on the fence” parents
- Lead Course Consultant to make following up calls to parents and provide guide to them in the renewal negotiation
- 确保培训专员及时将续约信和照片交给家长
- 领导培训专员和资深培训专员向犹豫观望的家长提供家教会议
- 领导课程顾问跟家长打跟进电话来进行续约谈判
Service Recovery 服务补救
- Lead Senior Learning Partner to schedule Make Up classes and Remedial Classes for their classes.
- Monitor Course Consultant and Learning Partner in handling parent concerns and coordinate with Academic and Center Managers to provide solutions
- 领导资深培训专员安排补习和补课
- 监督课程顾问和培训专员处理家长的顾虑，协助教学部和中心经理提供解决方案
Safety and Security
- Participate in regular safety and security training and drills, understand and execute the center’s Emergency Response Plans
- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.
- Ensure a safe learning environment for all learners and guests in the Language Learning Center and classrooms.
- 定期执行安全安保培训和演习，确保所有演艺人员理解和执行中心的应急措施计划
- 准确及时地通过合适渠道报告任何安全或安保事故
- 确保语言学习中心和教室有一个安全的学习环境
Service and Operational Standards
- Together with all center cast members, create an engaging, service-focused environment where the needs of the learners come first
- Adhere to Disney English operational standards, system compliance, and Disney English teaching methods
- Work closely with the Sales and Operations teams on a daily basis to ensure smooth center operation
- 与所有中心演艺人员一起，营造一个互动式的，学员需求为第一位的服务为导向的环境
- 遵守迪士尼英语营运标准，系统执行和迪士尼英语教学方式
- 与销售和营运团队日常紧密合作确保中心顺利营运
Main KPIs (including but not limited to)
- Achieve agreed upon renewal rate (where applicable)
- Consistently score 90% or higher on Mystery Shopper visits
- 达到续约指标
- 持续得到90%以上的神秘访客调查分数

Job Qualifications:
? 5 years experience of in a fast growing retail or service / guest experience business.
? Multi-functional management experience.
? Good at English Writing, reading and speaking.
? Bachelor degree or commensurate experience.
? Have a high entrepreneurial spirit and creativity to grow and improve the business.
? High level personal integrity and credibility.
? A passion for working with children.
? Experience in managing similar educational service business is a plus.
? 五年工作经验在快速增长的零售行业或客服行业
? 多岗位管理经验
? 良好的英语的听说写能力
? 本科学历或相当的工作经验
? 高度的创业精神和创造力去发展和提高业务
? 高度诚实可信的人格
? 拥有与孩子一起工作的激情
? 教育类似行业从业经验优先考虑 举报 分享

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

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