Customer Service Rep
湛新树脂 allnex
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：原材料和加工
职位信息
- 发布日期：2017-01-02
- 工作地点：上海-徐汇区
- 招聘人数：1人
- 职位月薪：8000-9999/月
- 职位类别：金融产品经理 客服专员/助理
职位描述
职位描述：
Order handling
Order entry: Customer order receiving and process into system timely and accurately
Order follow up: tracking the order fulfillment process to make sure every order was delivered in full quantity and on time.
Customer master data setup application
Customer pricing maintenance
Customer communication
Establishes a pleasant and helpful contact window to customers
Actively respond to customer’s requirement and pass tech inquiry on products to relevant team.
Customer complaint handling
Record the customer complaint in to system
Follow up as time keeper to coordinate related cross function to close the complaint in time
Cross function communication
Sales team: support sales team in order to provide better service to customer
Planning team: Stock availability and allocation
Logistics team: Order delivery schedule update to sales team and customers as a major contact window
Credit team: Credit limitation coordination, other payment related communication
FI Team: send the VAT invoice to customer and follow up related credit /debit and rebate
Regular report provision and data analysis related to sales and orders:
Open order report
Other service level identification report per business requirements
CS monthly review report to summary daily operation and highlight the key point
Any other duties assigned from time to time.
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Order handling
Order entry: Customer order receiving and process into system timely and accurately
Order follow up: tracking the order fulfillment process to make sure every order was delivered in full quantity and on time.
Customer master data setup application
Customer pricing maintenance
Customer communication
Establishes a pleasant and helpful contact window to customers
Actively respond to customer’s requirement and pass tech inquiry on products to relevant team.
Customer complaint handling
Record the customer complaint in to system
Follow up as time keeper to coordinate related cross function to close the complaint in time
Cross function communication
Sales team: support sales team in order to provide better service to customer
Planning team: Stock availability and allocation
Logistics team: Order delivery schedule update to sales team and customers as a major contact window
Credit team: Credit limitation coordination, other payment related communication
FI Team: send the VAT invoice to customer and follow up related credit /debit and rebate
Regular report provision and data analysis related to sales and orders:
Open order report
Other service level identification report per business requirements
CS monthly review report to summary daily operation and highlight the key point
Any other duties assigned from time to time.
职能类别： 金融产品经理 客服专员/助理
关键字： 国际金融 客服 金融客服 Customer Service Rep Customer Service Customer
公司介绍
About allnex
allnex is a leading supplier of resins for architectural, industrial, original equipment manufacturer and special purpose coatings. With 33manufacturing facilities, 23 research and technology support centers and 6 joint ventures located throughout the world, we provide a myriad of resin and additive coating solutions to approximately 2,500 customers worldwide.
Our Products
We are recognized as a specialty chemicals pioneer, known for our professionalism and for offering the broadest portfolio of high quality, innovative Liquid Coating Resins & Additives, UV/ EB Curable Coating Resins & Additives, Powder Coating Resins & Additives and Crosslinkers for use on wood, metal, plastic, and other surfaces.
Our products cater to multiple end-user segments including
1. Automotive
2. Industrial
3. Packaging Coating and Inks
4. Protective
5. Consumer Electronics & Industrial
6. Plastics
7. Specialty Architectural
Working Locations
Shanghai,Suzhou,Foshan,Changshu,Zhuhai
关于allnex
allnex是全球领先的树脂供应商，为建筑、工业、原设备制造商和特殊用途的涂料提供树脂原料。我们在世界各地拥有33处生产工厂，23个研究和技术支持中心以及6家合资公司，为全球大约2500家客户提供多种树脂和添加剂涂料解决方案。
我们的产品
作为特殊化学品领域的开拓者，我们闻名于专业化、宽领域、高品质的产品，包括应用于木材、金属、塑料和其他物质表面的创新液态树脂和添加剂、UV/EB固化涂料树脂和添加剂、粉末涂料树脂和添加剂以及交联剂。
我们为许多终端行业提供产品，包括
1. 汽车
2. 工业
3. 包装涂料和油墨
4. 防护
5. 消费电子产品和工业
6. 塑料
7. 特种建筑材料
工作地点：
上海，苏州，佛山，常熟，珠海
allnex is a leading supplier of resins for architectural, industrial, original equipment manufacturer and special purpose coatings. With 33manufacturing facilities, 23 research and technology support centers and 6 joint ventures located throughout the world, we provide a myriad of resin and additive coating solutions to approximately 2,500 customers worldwide.
Our Products
We are recognized as a specialty chemicals pioneer, known for our professionalism and for offering the broadest portfolio of high quality, innovative Liquid Coating Resins & Additives, UV/ EB Curable Coating Resins & Additives, Powder Coating Resins & Additives and Crosslinkers for use on wood, metal, plastic, and other surfaces.
Our products cater to multiple end-user segments including
1. Automotive
2. Industrial
3. Packaging Coating and Inks
4. Protective
5. Consumer Electronics & Industrial
6. Plastics
7. Specialty Architectural
Working Locations
Shanghai,Suzhou,Foshan,Changshu,Zhuhai
关于allnex
allnex是全球领先的树脂供应商，为建筑、工业、原设备制造商和特殊用途的涂料提供树脂原料。我们在世界各地拥有33处生产工厂，23个研究和技术支持中心以及6家合资公司，为全球大约2500家客户提供多种树脂和添加剂涂料解决方案。
我们的产品
作为特殊化学品领域的开拓者，我们闻名于专业化、宽领域、高品质的产品，包括应用于木材、金属、塑料和其他物质表面的创新液态树脂和添加剂、UV/EB固化涂料树脂和添加剂、粉末涂料树脂和添加剂以及交联剂。
我们为许多终端行业提供产品，包括
1. 汽车
2. 工业
3. 包装涂料和油墨
4. 防护
5. 消费电子产品和工业
6. 塑料
7. 特种建筑材料
工作地点：
上海，苏州，佛山，常熟，珠海
联系方式
- 公司地址：地址：span庄行镇姚新路301号 （工厂）