Customer Service Specialist - Energy BU
泰科电子（上海）有限公司
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-01-18
- 工作地点：上海-徐汇区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位类别：客服专员/助理
职位描述
职位描述：
AREAS OF KEY RESPONSIBILITIES
Responsible for Domestics trade business and export business handling Make order entry and shipment, check backlog status every day, eview early warnings for new ship dates and reason codes and proactively relates this information to the customers and sales, prepare OA and send to customer on time, follow up order policy and DoA to handle daily job, RMA/CR/DR/FOC/Cancellation handling and follow up, establish new accounts based on customer provided information, work with customer, sales team and finance department to resolve delinquent account receivable.
Check PO
Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions.
Customer Relationship Maintenance. Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax; develop skills and knowledge to better solve customer issues;participate in customer visits to TE facilities and customer locations; represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.evaluate and accept customer special request. Answer the customer’s inquiry (LT, stock, product description, custom clearance, quality guarantee letter, price issue…)
Handle complaint.
Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return,refund,replacement,customer claims, etc), cooperate QA to input data in SAP correctly and follow up the result.
Reports preparation
Prepare all relevant customer and sales reports as required and make sure all the data is actual and accurate.
Internal Coordination Strengthen relationships with Planner, Sales, Finance, Logistics, Product management team, and other functions in order to get effective support and satisfy customer requirements.
Reports preparation
Prepare all relevant customer and sales reports as required and make sure all the data is actual and accurate.
MINIMUM REQUIREMENTS
Bachelors degree in marketing or buisness adminstration
- 5 year’s customer service experience, manufacturing plant experience will be preferred.
- Fluency in both spoken and written English.
- Familiar with Microsoft Office Applications
- SAP knowledge & skill is preferred.
- Positive
- Problem solving capability
- Open minded and good communication skills
- Good knowledge of business and order fulfillment
- Good team work spirit
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AREAS OF KEY RESPONSIBILITIES
Responsible for Domestics trade business and export business handling Make order entry and shipment, check backlog status every day, eview early warnings for new ship dates and reason codes and proactively relates this information to the customers and sales, prepare OA and send to customer on time, follow up order policy and DoA to handle daily job, RMA/CR/DR/FOC/Cancellation handling and follow up, establish new accounts based on customer provided information, work with customer, sales team and finance department to resolve delinquent account receivable.
Check PO
Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions.
Customer Relationship Maintenance. Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax; develop skills and knowledge to better solve customer issues;participate in customer visits to TE facilities and customer locations; represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.evaluate and accept customer special request. Answer the customer’s inquiry (LT, stock, product description, custom clearance, quality guarantee letter, price issue…)
Handle complaint.
Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return,refund,replacement,customer claims, etc), cooperate QA to input data in SAP correctly and follow up the result.
Reports preparation
Prepare all relevant customer and sales reports as required and make sure all the data is actual and accurate.
Internal Coordination Strengthen relationships with Planner, Sales, Finance, Logistics, Product management team, and other functions in order to get effective support and satisfy customer requirements.
Reports preparation
Prepare all relevant customer and sales reports as required and make sure all the data is actual and accurate.
MINIMUM REQUIREMENTS
Bachelors degree in marketing or buisness adminstration
- 5 year’s customer service experience, manufacturing plant experience will be preferred.
- Fluency in both spoken and written English.
- Familiar with Microsoft Office Applications
- SAP knowledge & skill is preferred.
- Positive
- Problem solving capability
- Open minded and good communication skills
- Good knowledge of business and order fulfillment
- Good team work spirit
职能类别： 客服专员/助理
公司介绍
泰科电子（TE Connectivity，简称“TE”）总部位于瑞士，是全球行业技术领先企业。TE年销售额达130亿美元，致力于创造一个更安全、可持续、高效和互连的未来。TE?广泛的连接和传感解决方案经受严苛环境的验证，持续推动着交通、工业应用、医疗技术、能源、数据通信和家居的发展。TE在全球拥有近80,000名员工，其中8,000多名为工程师，合作的客户遍及全球近150个国家。TE相信“无限连动，尽在其中”。
我们的使命
创造更安全、可持续、高效和互连的未来。
我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长
成为传感器和医疗两大新领域的领导者
扩大客户基数，提高市场份额
TEOA无处不在
我们的使命
创造更安全、可持续、高效和互连的未来。
我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长
成为传感器和医疗两大新领域的领导者
扩大客户基数，提高市场份额
TEOA无处不在
联系方式
- 公司地址：上海漕河泾开发区古美路1528号5栋 (邮编：200233)