苏州招聘

PRINCIPAL ACCOUNTABILITIES:
1. Provide timely and professional desk-side support for incidents/Service Requests which cannot be solved remotely. Scheduling appointments with customers with regards to desk-side services (e.g., instruction, hardware change, etc.). Instruction of users during handover of technical devices.
2. Call acceptance for overflow reasons. Be the backup person for Service Desk Specialist.
3. Understand ITIL incident management process and using ValueMation system in daily work.
4. Preparation and delivery of IT hardware and software i.e. Server, Network, Desktop, Notebook, PDA, peripheral, monitor, printer, multifunctional copy machine, mobile and accessory, software, etc.
5. Repair and guarantee handling, theft and insurance handling, taking back / disposal of exchanged or old hardware, coordination of relocations. Administration of lease/maintenance contracts.
6. Support local Telephony System.
7. Support Production PC i.e. PDC, Domino printing system, etc.
8. Improve user IT skills by providing IT documentations, end-user training.
9. Liaise with SIG-IT for Group consistency/standardization.
10. Optimize the Desktop and Office support by developing/applying new self-service tools

QUALIFICATIONS:
? Male / female between 25-35 years of age
? Bachelor degree or higher in IT related areas.
? 4 to 8 years experiences in Service Desk organizations
? Good knowledge of all relevant IT-infrastructure issues. Additional basic network skills required.
? Deep knowledge of windows office applications (MS Office, Adobe Acrobat, etc.)
? Windows Scripting or other automation tools
? Experiences with self service systems desirable
? Experiences with desktop/application virtualization desirable (e.g.,VMWare View, Citrix XenDesktop, Microsoft VDI)
? Good problem solving and documentation skills
? Handling ticketing system and understanding of ITIL service processes.
? Able to work and get results in a highly matrixes organization structure.
? Ability to work in multinational teams.
? Good communication and collaboration skills
? Project planning
? Very good command of both spoken and written English.
? Service minded attitude

  SIG康美包是全球领先的无菌食品饮料纸盒包装及灌装机供应商。公司总部位于瑞士莱茵河畔的Neuhausen，在全球65个国家/地区设有运营机构，共有超过5000名员工。
  SIG康美包（苏州）有限公司是SIG康美包集团在中国的全资子公司，早在1985年便正式进入中国市场。2004年位于苏州工业园区占地六万平方米的SIG康美包纸盒包材生产基地正式投入生产。2010年SIG康美包在苏州开设了灌装机组装中心。目前，SIG康美包苏州工厂包材年产能达到120亿包。2017年亚太区技术中心筹建，落户苏州园区，并于2017年5月举行隆重奠基仪式。作为SIG集团除总部以外的第二个技术中心，总建筑面积达1.6万平方米，总投资超3.2亿人民币，目前已投入使用；2020年5月康美包成立广州办事处。
  今天，SIG康美包的中国客户涵盖了国内领先的乳品、饮料和食品生产企业。在上海，北京，广州三个办事处的业务支持下，SIG康美包将一如既往地致力于为中国客户提供优异而全面的市场、销售以及技术服务。

Company profile -SIG Combibloc
  SIG Combibloc is one of the world's leading system suppliers of aseptic carton packaging and filling machines for beverages and food with around 5,000 staff world-wide. Headquartered in Neuhausen am Rheinfall, Switzerland.
  SIG Combibloc entered Chinese market as early as 1985. In July, 2004, the paper plant in Suzhou Industry Park had been in production on a 60,000 square meter site. Not long after that, the assembly center in Suzhou started its operation, in 2010. Until now, the capacity of Suzhou paper plant has reached 12 billion packs per year. In 2017, the construction of Technical Center AP that located in SIP Suzhou is in progress and held ground-breaking ceremony in May 2017. As the second technical center in SIG Group, it will cover an area of 16 thousand square meters and total investment reaches RMB 320 million. And in May 2020, SIG Guangzhou office was set up.
  With three offices in Shanghai, Beijing and Guangzhou, SIG Combibloc China strives to provide premium marketing, sales and technical services to fully support the leading dairy, beverage and food manufactures in China.