CBS - IT Service Staff - On-Site Support Officer(职位编号：TIA0000N)
安永华明会计师事务所
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：会计/审计 金融/投资/证券
职位信息
- 发布日期：2012-11-02
- 工作地点：天津
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：客服专员/助理(非技术)
职位描述
Perform daily on-site support, including hardware/software trouble shooting. Detailed description is as below:
Operations - Customer Support:
- Identify, track and maintain PCs, printers, wireless dongles, Blackberry smartphones and other hardware on a regular basis.
- Diagnose software/hardware faults and supply solutions as required and directed.
- Run-up of desktops and laptops for starters and leavers.
- Maintain and repair system configuration of Blackberry smartphones.
- Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement.
- Maintain and create active directory groups and user accounts.
- Maintain multi-function devices print fleet.
- Maintain and allocate secure cards to staff.
- Provide support out of business hours.
- Provide event support outside the office.
- Support local video conference equipment.
- Assist 3rd Level Support teams when required.
Operations - Administration:
- Conduct training (induction) for new staff members.
- Attend regular On-site Support coordinator meetings to review service and support issues and concerns.
- Bachelor's degree in Computer Science or a related discipline, or equivalent relevant work experience.
- 2-3 years of experience in a support services role.
- Competent at resolving unique problems.
- Good written and verbal English skills.
- Very good interpersonal, organizational and project management skills.
- Adept at working and teaming with clients, management and staff members.
Operations - Customer Support:
- Identify, track and maintain PCs, printers, wireless dongles, Blackberry smartphones and other hardware on a regular basis.
- Diagnose software/hardware faults and supply solutions as required and directed.
- Run-up of desktops and laptops for starters and leavers.
- Maintain and repair system configuration of Blackberry smartphones.
- Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement.
- Maintain and create active directory groups and user accounts.
- Maintain multi-function devices print fleet.
- Maintain and allocate secure cards to staff.
- Provide support out of business hours.
- Provide event support outside the office.
- Support local video conference equipment.
- Assist 3rd Level Support teams when required.
Operations - Administration:
- Conduct training (induction) for new staff members.
- Attend regular On-site Support coordinator meetings to review service and support issues and concerns.
- Bachelor's degree in Computer Science or a related discipline, or equivalent relevant work experience.
- 2-3 years of experience in a support services role.
- Competent at resolving unique problems.
- Good written and verbal English skills.
- Very good interpersonal, organizational and project management skills.
- Adept at working and teaming with clients, management and staff members.
公司介绍
Ernst & Young is one of the leading global professional services firms in the world. With more than 130,000 staff around the world, we at Ernst & Young are proud of what truly sets us apart in the profession - Our People First culture. Ernst & Young helps you achieve your best by providing great learning and career growth opportunities, by offering ways to help you achieve satisfaction at work and in life, and by looking at each decision with a keen eye towards how it will affect you.
To cope with our expansions in the PRC, we are eager to invite enthusiastic team members to join us.
安永是一家国际性的专业服务机构，全球拥有超过 130,000 名员工。为配合业务发展，诚聘专业人才。
Please forward full resume in English with a cover letter, photocopy of academic certificates, job references, current and expected salary and a recent photo by mail to or by fax to or by email to us.
请将简历寄至本公司。
To cope with our expansions in the PRC, we are eager to invite enthusiastic team members to join us.
安永是一家国际性的专业服务机构，全球拥有超过 130,000 名员工。为配合业务发展，诚聘专业人才。
Please forward full resume in English with a cover letter, photocopy of academic certificates, job references, current and expected salary and a recent photo by mail to or by fax to or by email to us.
请将简历寄至本公司。