苏州招聘

职位描述：
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following; other duties may be assigned.

? Install, configure, deliver, tag and remove computer hardware, software and peripherals.
? Image new computers.
? Troubleshoot computers, printers, smart-phones and other peripheral devices over the phone and in person.
? Maintain documentation in the help desk system and coordinate timely repairs or upgrades.
? Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions.
? Work with vendors to replace parts on computers and peripherals.
? Assist with network device maintenance and troubleshoot including wiring, switches and hubs.
? Communicate with computer users regarding call status and follow up to assess customer satisfaction level.
? Follow established procedures; create and update documentation; assume ownership of user issues and strive to provide excellent service to all business partners.
? Must be able to provide support outside of the regular business hours (weekends, holidays, etc.) as required.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

? Action Oriented – Enjoys working hard; seizes more opportunities than others.
? Comfort around Higher Management - Can deal comfortably with more senior managers.
? Customer Focused - Is dedicated to meeting the expectations and requirements of internal and external customers.
? Ethics & Values – Keeps commitments; Upholds organizational values.
? Functional/Technical Skills – Has the functional/technical knowledge and skills to do the job at a high level of accomplishment.
? Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions.
? Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
? Patience - Is tolerant with people and processes; listens and checks before acting.
? Technical Learning – Picks up on technical things quickly; can learn new skills and knowledge.
? Communication - Listens and gets clarification. Writes clearly and informatively.
? Language – fluency in English and Mandarin is essential, both spoken and written

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

任职要求：
本科及以上，计算机专业优先。微软认证专业（MCP））或者达到同等级别的相关教育或工作经验。
精通Microsoft Office，Word, Excel，Outlook等。
熟练运用Microsoft Office, Active Directory, Outlook, Exchange, Project, Visio, Adobe的产品; 杀毒软件和安全应用程序。
能够阅读和翻译技术数据类的报告文件，蓝图，运营操作类和维护说明。
能够使用正确的英语语法编写日常报告。能够有效的与员工进行组织协调和沟通。
能够解决实际工作问题和运动翻译、口述、图纸或者数据列表对配置进行说明。
具备安装和解决PC经验。
熟知最新的电脑软件和硬件技术。熟知LAN/WAN网络和VPN。熟练运用Iphone、Ipad、Android和Blackberry装置，笔记本电脑无线卡。
严格维护公司机密和确保网络安全。 举报 分享

史密斯集团至今有超过85年的历史，它的名字象征着质量、诚信、专业和服务。史密斯集团旗下各公司在不同的业务领域提供提供独立测试、咨询、信息或合规服务。史密斯集团旗下史密斯质量认证有限公司（简称SQA）是一家全球领先的质量及环境管理体系认证机构。
SQA中国坚信服务价值取决于我们的专业团队和服务，SQA中国承诺将严格甄选并持续培养我们的员工以满足顾客的要求。SQA拥有行业内最资深、最专业的顾问师和销售团队，他们在各自的领域中都拥有丰富的理论知识和实战经验。每个项目，我们都将委派行业的专家来实施，帮助企业从体系、流程、人员、产品、技术以及服务质量全面发展，助推企业的可持续发展。