助理店经理/见习店铺副经理
上海屈臣氏日用品有限公司
- 公司规模:10000人以上
- 公司性质:合资(非欧美)
- 公司行业:批发/零售
职位信息
- 发布日期:2013-02-25
- 工作地点:咸宁
- 招聘人数:若干
- 工作经验:一年以上
- 学历要求:大专
- 职位类别:店长/卖场经理/楼面管理
职位描述
I. Job Aim 工作目标
To assist store manager and area manager in maximizing sales and profit while achieving set targets. Assist to provide leadership, coaching and discipline to ensure the highest standards of customer service, store presentation, inventory management and store administration. Consistently ensure all company policy and procedures are implemented while striving at all times to reduce store costs.
协助店铺经理以及区域经理完成部门员工的日常管理及培训、顾客服务、店铺陈列、营运成本控制目标;并协助公司确保公司的各项制度和流程的全面贯彻执行。
II. Duties and Responsibility 工作责任
r Customer Service: 顾客服务
I. Implementation of the 8 Golden Rules of Service to improve customer service
贯彻八个黄金服务原则以提高顾客服务水平
II. Being strict to act as a model to the staff
严格要求自己做员工的表率
III. Good welcoming when the customer enter the store
保证顾客进入店铺的第一时间接受良好的接待服务
IV. More information of products and promotion to the customers
及时提供给顾客更多的产品和促销信息
r Manpower Management: 人力管理
I. Report to SM about the situation of staff
向当班经理汇报员工工作情况
II. Frequently check whether the performance of staff conform to company’s standard and policy
时常检查员工是否按照公司的标准及规章制度来进行每项工作
III. Arrange new staff to familiar with the new environment and help the T & D department to conduct on-the-job training
安排新员工熟悉环境,配合培训部对其进行入职培训
IV. Arrange the jobs according to the quantity of staff so as to ensure the usual operation of the store and the human resources are fully utilized
根据员工实际人数合理安排工作,以保证卖场运作的正常进行,并充分利用人力资源
V. Checking grooming rules of the staff regularly
定期检查员工的着装礼仪规范
VI. Feedback to employee about their performance aperiodically
不定期向员工反馈其工作表现
r Store Operation: 店铺营运
I. Check the department which yourself responsible for and ensure the display can comply with company’s regulations
巡视自己负责的部门,确保陈列符合公司相关规定
II. Implementation of the 8 Golden Rules of item display.
贯彻八大陈列黄金原则
III. Arrange the staff to clean the areas they are responsible for and refill the shelves
安排属下员工分区域清洁店铺、补充卖场货品
IV. Check the ordering and receiving of products
检查订货、收货
V. Adopt effective measures to control shrinkage strictly
采取有效措施,严格控制货品流失
VI. Change the prices of products in tine according to promotion package
根据促销表对货品的价格及时进行调整
VII. Control the display of products by promotion plan
根据促销表控制促销货品的陈列
r Anything Else: 其他
I. Submitted to other arrangement by line manager
服从上级领导的其他工作指示
III. Requirement
I. 2~3 yrs working experience, retailing preferred
2-3年零售行业工作经验
II. Good ability in communication ,leadership and execution
具备良好的沟通,领导和执行能力
III. Under pressure
能承受一定的工作压力
IV. Strong sense of customer service
具有较强的顾客服务意识
公司介绍
屈臣氏为屈臣氏集团旗下一旗舰品牌,业务遍布14个亚洲及欧洲市场,经营超过7,800家店铺,其中超过1,500家提供专业药房服务。屈臣氏一直致力于通过为顾客提供个性化的咨询与建议,配以傲视同侪的多元化产品种类,令顾客每天都能LOOK GOOD, FEEL GREAT。
屈臣氏在中国内地490多个城市拥有超过4,000家店铺和逾6,500万名会员,是国内为大众所熟知的保健及美妆产品零售连锁店。屈臣氏在质量与创新方面建立了相当声誉,为顾客奉上令人惊喜不断和物超所值的购物环境,从而赢得顾客高度信赖。
关于屈臣氏集团
屈臣氏集团于1841年在香港创立,现已发展成全球知名的国际保健美容零售商,在27个市场经营超过15,800家商店。每年,超过五十三亿名顾客在我们全球12个零售品牌所开设的实体店铺以及电子商店上购物。
屈臣氏集团是跨国综合企业长江和记实业有限公司的成员。长江和记业务遍及超过五十个国家及地区,经营港口及相关服务、零售、基建、能源以及电讯等五项核心业务。
有关屈臣氏集团及旗下品牌资料,详情请浏览www.aswatson.com。
About Watsons
Watsons is Asia’s leading health and beauty retailer, currently operating over 7,800 stores and more than 1,500 pharmacies in 14 Asian and European markets. With years of experience and accomplishments, Watsons has long been outshining in the industry.
Watsons operates more than 4,000 stores in over 490 cities in Mainland China, with over 65 million members, making Watsons a well-known health & beauty retailer in China. Watsons has built its success and reputation on quality and innovation, offering enjoyable shopping environment and great value-for-money to its customers, winning the trust of the consumers.
As a dedicated brand in the health and beauty industry, Watsons provides customers with personalized advice and counseling on top of its wide product range, making customers LOOK GOOD, FEEL GREAT every day. Watsons is a well-received pharmacy/drugstore brand in Asia, and in Europe, it is also a widely recognized health and beauty retailer in Ukraine. With 30 years of experience in health and beauty industry in China, Watsons is committed to providing customers and the industry with more superior, professional and quality service.
Watsons is the flagship health and beauty brand of A.S. Watson Group. Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands.
About A.S. Watson Group
Established in Hong Kong in 1841, A.S. Watson Group is a world-renowned international health and beauty retailer in Asia and Europe with over 15,800 stores in 27 markets. Each year, over 5.3 billion customers and members shop with our 12 retail brands, both in stores and online.
A.S. Watson Group is also a member of the world-renowned multinational conglomerate CK Hutchison has five core businesses - ports and related services, retail, infrastructure, energy and telecommunications with operations in over 50 countries and regions.
Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands. You may also stay in touch with us via our digital presence (eCommerce, social media, mobile app & more).
联系方式
- Email:coco.cao@watsons.com.cn
- 公司地址:莫干山路18号