北京招聘FESCO代软件公司招聘培训助理

FESCO代软件公司招聘培训助理

北京外企人力资源服务有限公司

公司规模：10000人以上
公司性质：国企
公司行业：专业服务(咨询、人力资源、财会)

职位信息

发布日期：2019-11-01
工作地点：北京
招聘人数：1人
工作经验：无工作经验
学历要求：招1人
语言要求：不限
职位月薪：1-1.5万/月
职位类别：培训专员/助理/培训师

职位描述

岗位职责：

? Ensure the customer receives an unforgettable experience for Public Training, Academy Training and Certifications and satisfaction is exceeded (Customer Delight)

? Process Management of E2E delivery elements for Public Training, Academy Training and Certifications: Training infrastructure setup, material orders, catering, meet & greet, course certificates, certifications, S-Users creation

? Training room optimization ? Cancellation process: Ensure customer communications and proposals ? Waitlist and pre-booking management

? Manage 2nd level Inbound requests and Outbound communications ? SSC contact for late bookings, refunds and training related issues and queries

? Verify data hygiene and structuring mainly in the ILP system ? Ensure trainer and proctor support

? Planning delivery, doing pre-delivery checks, monitor delivery, executing post-delivery activities, follow-up and closing activities

? Act as a customer contact in Training Center and manage requests as well as complaints ? Identify opportunities for process improvement and give feedback

? Alignment with key stakeholders e.g. Customer, Customer Advocates, Resourcing, Delivery, SSC, IT, Facilities, Finance, SME, Sales

职能类别：培训专员/助理/培训师

公司介绍

FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。

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