商丘招聘

职位描述：
The Customer Engagement Associate (CEE) has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers, with the oversight and mentorship of a more senior CEE. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software. The Associate CEE is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The Associate CEE is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer. Most Associate CEEs will primarily interact with customers via telephone and telepresence
1、With oversight of manager or more senior CEE, develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. These plans should:
o Increase spend under management, network adoption, transaction volume and trading relationships on the Network
o Ensure rapid adoption and enablement of solutions that drive network value for the customer
o Expand business process automation across the specific Line of business applications
o Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have.
o Track SLA performance and overall customer satisfaction
2、Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
3、Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
4、Act as initial escalation point for cloud solutions for those accounts within their portfolio
5、Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities
6、Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
7、Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
8、Manage new account assignment into portfolio

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。