商丘 [切换城市] 商丘招聘

客户服务专员

大昌华嘉商业(中国)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2017-10-23
  • 工作地点:上海
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位月薪:4.5-6千/月
  • 职位类别:订单处理员  客服专员/助理

职位描述

职位描述:
1.Collect and check orders from sales team, customers, by telephone, fax, email, etc.
收集并检查从销售团队、客户处通过电话、传真以及邮件等途径收到的订单
2.Complete order approval flow and order entry in SAP timely, accurate, completely
准时、准确的完成订单审批以及SAP系统的录入工作
3.Follow up credit blocked orders and feedback the information to sales team in time
跟进资信被锁订单的进度, 及时将信息反馈给销售团队
4.Proper use and familiar with all kinds of systems or tools to assist to handle customer inquires
合理并熟练运用各类系统或工具来辅助处理客户来电问讯
5.Notify relevant parties follow department standards
提醒相关部门遵循部门规范操作
6.Communicate with finance, logistic , QA for order release related issues
保持与财务、物流、质检部门就订单相关问题的有效沟通

职位要求:
1.Basic SAP knowledge for order processing, stock enquiry
基础的SAP订单操作、库存查询的相关知识
2.Good at MS operation
良好的微软软件运用能力
3.Good communication skill
良好的沟通技巧
4.Quick thinking, dealing with emergency
思维敏捷,应变能力强
5.Good responsibility, hard working and integrity, team work spirit, good at learning
责任心强,工作认真负责,为人诚信,具有团队合作精神,良好的学习能力

职能类别: 订单处理员 客服专员/助理

公司介绍

About DKSH Group

DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017.

The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. Business activities are organized into four specialized Business Units that mirror DKSH fields of expertise: Consumer Goods, Healthcare, Performance Materials and Technology.

DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific.

DKSH Business Unit Healthcare is the leading Market Expansion Services provider for healthcare companies seeking to grow their business in Asia. Custom-made offerings comprise registration, regulatory services, market entry studies, importation, customs clearance, marketing and sales, capillary physical distribution, invoicing and cash collection. Products available through DKSH Healthcare include pharmaceuticals, consumer health and over-the-counter (OTC) products as well as medical devices. With 130 business locations in 14 countries and around 9,370 specialized staff, Business Unit Healthcare serves over 150,000 customers and generated net sales of CHF 6.1 billion in 2017.

DKSH Business Unit Consumer Goods is Asia’s leading Market Expansion Services provider with a focus on fast moving consumer goods, food services, luxury goods, fashion and lifestyle products as well as hair and skin cosmetics. The Business Unit’s comprehensive Market Expansion Services extend from product feasibility studies and registration to importation, customs clearance, marketing and merchandising, sales, warehousing, capillary physical distribution, invoicing, cash collection and after-sales services. With 700 business locations in 22 countries and around 18,340 specialized staff, Business Unit Consumer Goods serves 310,000 retail outlets on a daily basis and generated net sales of CHF 3.6 billion in 2017.

DKSH Business Unit Technology is the leading provider of Market Expansion Services covering a broad range of capital investment goods and analytical instruments. The Business Unit offers total solutions in the areas of infrastructure, industrial materials and supplies, precision- and textile machinery, semiconductor, photovoltaic and electronics, agriculture, hospitality as well as specialized industrial applications. The service portfolio includes product sourcing, market entry consultancy, marketing, sales, application engineering and after-sales services like installations, maintenance and repairs. With 75 business locations in 18 countries and around 1,250 specialized staff, including 500 service engineers, Business Unit Technology generated net sales of CHF 404.2 million in 2017.

DKSH Business Unit Performance Materials is a leading specialty chemicals distributor and provider of Market Expansion Services for performance materials, covering Europe, North America and the whole of Asia. The Business Unit sources, develops, markets and distributes a wide range of specialty chemicals and ingredients for pharmaceutical, personal care, food & beverage as well as various industrial applications. In addition, it creates innovative and cutting-edge concepts and applications in 29 innovation centers located worldwide. With 100 business locations in 31 countries and around 1,010 specialized staff, Business Unit Performance Materials generated net sales of CHF 894.1 million in 2017.

关于大昌华嘉

大昌华嘉是一家专注于亚洲地区,在市场拓展服务领域处于领先地位的集团。正如“市场拓展服务”一词所述,大昌华嘉致力于帮助其他公司和品牌拓展当前市场及新兴市场业务。总部位于瑞士苏黎世的大昌华嘉是一家全球性企业,自2012年在瑞士证券交易所上市。大昌华嘉在全球37个国家设有825个营运地点 -- 其中800个分布于亚洲地区,拥有31,970名专业员工。2017年,大昌华嘉的销售净额为110亿瑞士法郎。

大昌华嘉提供量身定做的采购、市场策划、销售、配送及售后服务的多元化服务组合。以特有广度和深度所组成的业务网络,大昌华嘉为合作伙伴提供行业内的专家意见与及本地物流服务。营运范围包括四个专业的业务单元:消费品、医疗保健、特色原料以及科技事业。

大昌华嘉于1865年成立,凭借深厚的瑞士传统背景,公司在亚洲开展业务历史悠久,深深植根于亚太地区的社会和企业界。

大昌华嘉医药保健部是专注于为希望在亚洲地区寻求业务发展的医药保健公司提供市场拓展服务的领导者。定制化的服务提供涵盖产品注册、监管服务、市场准入研究、进口、清关、市场营销和销售、物流及售后服务、现今收款等全面完整的服务项目。医药保健业务单元分布于全球14个国家130个营业网点,拥有9,370位专业员工。医药保健部为超过150,000位客户提供服务。2017年净销售额为61亿瑞士法郎。

大昌华嘉消费品部是亚洲领先的市场拓展服务专家,业务重心在于快速消费品、食品供应、奢侈品、时尚名牌及美容美发产品。全面的市场拓展服务已延伸至产品的可行性研究、进口注册、海关通关、市场营销及采购、销售、仓储、物流配送、发票、现金清收和售后服务。消费品部在全球22个国家设有700个营运网点,拥有18,340名专业员工,消费品部每日为310,000个零售网点服务。2017年该业务单元的销售净额为36亿瑞士法郎。

大昌华嘉科技事业部是领先的市场拓展服务提供商,提供广泛的投资产品和分析仪器的技术解决方案。大昌华嘉科技事业部的强势业务领域涵盖基础设施、工业原料和供应、精密机械和纺织机械、半导体、光伏和电子、农业、餐饮设备以及专业的工业应用。其服务组合包括产品采购、市场准入研究与咨询、市场营销、销售、应用工程以及售后服务,如安装、保养和维修。科技事业部在全球18个国家设有75个分支机构,拥有约1,260名员工- 其中包括500名服务工程师。2017年,大昌华嘉科技事业部的净销售额为4.042亿瑞士法郎。

大昌华嘉特色原料部是一个领先的特殊化学材料分销商和特色原料市场拓展服务供应商,业务涵盖欧洲、北美和整个亚洲地区。特色原料部为制药、个人护理及化妆品、食品及饮料和各类行业应用的合作伙伴提供采购、研发服务、营销各类特色化学品及原料。除此之外,我们在全球设有29个创新中心,提供革新的和尖端的理念和解决方案。公司在全球31个国家设有100个营运网点,拥有约1,010名专业员工,2017年,特色原料部的销售净额为8.941亿瑞士法郎。


Think DKSH, You Can:
Develop your entrepreneurial mindset with a global and successful company
Grow businesses, expand your professional expertise, excel in your career
Take ownership of what you do, be accountable for outcomes, receive recognition for achievements
Expand your horizon as part of a truly multicultural and diverse team
Impact the daily lives of millions of people around the globe
Work with like-minded people toward one vision
Be a leader as part of a high performance team in a challenging environment

Choose DKSH, We Will:
Our business model encourages entrepreneurial thoughts and actions
We let you take responsibility across the value chain for a wide network of business partners
We have deep roots and a strong presence across Asia
We offer a dynamic and challenging work environment
We are financially stable
Our high-caliber management team has a long-term focus

As a services-based company, people are our greatest asset. At DKSH, we invest in our people. We create an environment of continuous learning and personal development to help you deliver your best.


加入我们,你能:
在一家成功的全球化企业建立你的企业家思维
开拓事业,提升专业知识,在职业生涯中寻求突破
主导自己的业务,承担工作的成果,享受成功的赞誉
成为一个真正多元的团队中扩阔视野
影响全球数百万人的日常生活
与志同道合者迈向同一愿景
在竞争激烈的环境中带领一支出众的团队

选择大昌,我将:
我们的业务模式鼓励企业家思维与行动
我们让您负责涉及众多业务合作伙伴的整个价值链
我们植根于亚洲、活跃在亚洲
我们提供一个充满活力及挑战的工作环境
我们独立经营并且财政稳健
我们卓越的管理团队高瞻远瞩

大昌华嘉是以服务为本的企业,人才是我们最宝贵的资产。我们在我们的人才身上大量投入。我们创造一个持续学习及个人成长的环境,助你尽展所长。

联系方式

  • Email:clara.chen@dksh.com
  • 公司地址:地址:span中山六路218-222号捷泰广场12楼14-15室