石家庄招聘

Description

Summary

Change Management is responsible for any changes being performed in the existing environment. This includes infrastructure changes, configuration changes etc. which is followed by the change approval process.

Introduction to Management of Function MolPCC

ITIL Service support processes are a set of business standard IT processes setting common terminology, standard workflow and process interfaces for IT operation. This is a base for an operational IT Service delivery.

The purpose is to provide a clear end-to-end IT Support service operational delivery. The Management of IPCC is responsible for management of four of the ITIL processes (Incident, Problem, Change and Configuration).

The delivery organization of the Management-of function (MoF) will manage, coordinate, drive and follow up the end-to-end operation and delivery from all IT Suppliers within these processes.

Role Summary

The Change Manager(s) within "Management Of IPCC(Management of Incident, Problem, Change and Configuration)" are responsible for performing the operational role of Change Manager for those changes that are classified with a change type of Medium or Major and additionally for all new RoutineChange types.

Responsibilities

This section details the operational activities that should be performed by individuals performing this role within the Ericsson Change Management Process.

- Ensures the Change Management process is being adhered to by all suppliers

- Ensures Changes are coordinated across the entire environment

- Manages the inter-dependencies of RFC's;

- Performs evaluation and clarification of the request, and ensures the requested Change is authorized based on the Service Level Agreement

- Verifies the Priority of the RFC

- Produces and communicates the Forward Schedule of Changes (FSC)

- Manages high impact issues, concerns that directly affect the Ericsson, and matters that cannot be resolved by the supplier Change Manager

- Ensures Routine Changes are approved by Ericsson for inclusion in their agreed Routine Change list

- Is the final approver of a RFC before progressing it through the change Process.

- Prior to CAB meeting, evaluates RFCs for completeness ensuring planning and implementation information is documented e.g. back out plan, test and implementation plans, and success criteria

- Documents and communicates CAB/TAB agenda and meeting minutes

- Convenes and chairs the Emergency CAB (in the absence of the Management Of Incident Management Incident Manager role)

- Ensures RFCs are complete with appropriate authorization

- Is the final approver of a RFC before progressing it through the change Process.

- Produces and communicates the Forward Schedule of Changes (FSC)

- Manages high impact issues, concerns that directly affect the Ericsson, and matters that cannot be resolved by the supplier Change Manager

- Closes the Change request after implementation results have been reviewed

- Checking Routine changes to validate changes are originated from Approved Routine Template

- Performs Configuration Management Database (CMDB) validation checks to ensure that the CMDB is controlled by Change Management

- Participates in Configuration Management process review and evaluation

- When authorizing Changes, and therefore acting as Ericsson in providing the authorization of such changes as highlighted by the scope in the Change Management Process, the Management of Change Management Change Manager:

- Ensures that the Change is approved

- Ensures that the FSC is communicated to Ericsson and the Global Service Desk

- Represents Ericsson in the Change Advisory Board

- Acts as a Change Approver

- Reviews CAB agenda and details of each RFC on the agenda prior to each CAB Meeting

- Takes part in the Change review and evaluation on behalf of their scope

- Approves change on behalf of their Domain (e.g. Customer, Tower, Vertical, Business unit, Account, or Service)

- Continuously analyze the received CR quality, quality trends and act on deficiencies

- Creating Global Change Calendar with consultation from supplier &Stakeholders ,obtaining approval and Publishing the same

- Attend IPCC Process Managers meeting as required

- Change Advisory Board (CAB) for the changes they represent

- Emergency Change Advisory Board CAB/EC for the changes they represent

Qualifications

Accountability

MoIPCC Change Manager is accountable to Change Advisory Board and all Stakeholders including internal and external, for carrying out change management deliverables as per the agreed processes.

Skills, Knowledge and Experience

- Proficiency in written and spoken English

- Very good communication skills, both written and spoken

- Intellectual property management experience

- Ability to organize, delegate, and leverage resources to accomplish objectives

- Knowledge modelling and architecture experience

- Knowledge/methods/tools creation and development experience

- Knowledge sharing experience

- Ability to deal with stress of competing priorities

- Ability to research and create structure

- Strong analytical skills, strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve

- Thoroughness

- Effective meeting management, team management and organizational skills

- Corporate policy awareness

- 4+ years of experience in IT operations in general and at least 2 years of experience within IT incident management

- Competence in ITIL service support processes - ITIL practitioner certificate

- Good understanding of other processes (Problem, Incident and Configuration manager)

- A very good understanding of overall Ericsson

- Business processes

- Organization structure

- IT environment

- Production environment

Training Requirements

- Required

- ITIL V3 Foundation (and certification)

- Recommended

- ITIL V3 Service Operations or ITIL V3 Operational Support and Analysis

To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00061492

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