石家庄招聘

Description

• Order-taking
• Check the order serviceability according to working procedure
• Make sure the orders are entered in a correct way into the transaction system within the decided lead-time
• Supply the customer with the needed information
• Take the necessary corrective actions in case of any discrepancy against working procedures under the guide of authorized persons.
• If necessary priorities order lines in accordance with Manager Customer Management
• Archive all documents according to the working procedure.
• Follow up all orders until completion
• Solve discrepancies received from customer together with related parties
• Keep the customer profile up-to-date
• Answer customer related questions regarding the provided services
• Answer order related questions to internal persons involved
• Check order records with customers when needed
• Inform Manager Customer Management about operational issues
• Proactively escalate non-solvable issues to Manager Customer Management
• Have regular customer contact to obtain a good customer relationship

Qualifications

• Bachelor degree or equivalent in business
• A minimum of 1~2 year’ relevant experience
• High-level of interpersonal communication skills
• Independent, flexible and ready to cooperate
• Fluent in written English
• Customer orientation
• Commercial skills
• Advanced MS Word/Excel knowledge
• Responsible and initiated

To apply this position, please visit

http://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00102529

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。