上海招聘

职位描述：
GENERAL SUMMARY

Applies advanced systems level technical expertise to resolve standard to complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers.

Skills Required
  
IBM i host –
Knowledge of IBM i host commands, which may be required to assist the customer and to collect information from the host for analysis
Host admin skills to be able to understand host concepts and to understand customer host output.
Use of System Service tools and the various options within the tools, plus use of Dedicated Service tools and how to be able to access the different tool sets.
Understanding of the IPL options which may be used, specifically during any host outage or DU scenario.
Disk management and presentation of disk devices to the host – specifically to fully understand multipath options and how to troubleshoot path issues.
Host troubleshooting – identification and collection of required logs and analysis of product activity logs
Host performance collection file analysis (understanding of how the files are created, collected and can be transferred from the host – including the use of IBM save files and FTP)
Understanding and use of IBM i GUI tools (for example the IBM i Navigator)
ASP concepts and a level of knowledge of independent ASP
Basic understanding of host job logs
Basic understanding and use of IBM QShell
Basic understanding of the IBM PTF processes and PTF impact
Basic understanding of the legacy load source options and potential impacts (use of mirroring which is still in use at customer sites)
Basic understanding of alternative products such as IBM VIOS and the use of vSCSI and vFC with the IBM i host
 
  
IBM Hardware Management Console (HMC)
Understand the concepts of the HMC
Understand the concepts of partitioning
Basic knowledge of host configuration requirements and identification of tagged adapters.
Basic knowledge of host errors reported via the HMC and resolution options.
  
SRDF/Timefinder Manager for IBM i (STM)
Complete knowledge of the EMC STM product
Customer installations, installation requirements and identifying potential root cause of installation issues.
Upgrades to existing installations and problem resolution following upgrades
Full knowledge of STM commands and capabilities, including understanding the use of commands and menu options
Full trouble shooting skill set for the product to include obtaining required information from the host, including symapi and stordaemon logs
Basic understanding of stordaemon and required services for the STM product
Basic understanding of customers scripted processes and the basic ability to understand host logs to assist the customer pin point script issues.
Basic ability to cross reference STM commands with Solutions Enabler commands and the interaction between the two.
  
EMC storage array (including Symmwin and Solutions Enabler)
Use of remote support tools to access customer storage arrays
Collection and review of array bin files
Use of Symmwin tools including basic inline commands to analyse errors (including device and connectivity errors)
Use of Symcli commands to collect and analyse customer configuration
Full understanding and use of Symcli commands to analyse device masking and presentation to the IBM i host
Understanding of legacy EMC equipment
Basic understanding of zoning options and requirements for host connectivity.
Understanding of Symcli configuration commands and Unisphere options for creation of IBM i host devices (including legacy 2107 meta devices)
 
  
Miscellaneous
Use of WebEx tools to assist the customer.
Use of ESM to validate the customer configuration, plus to highlight any ESM changes/updates as required.
Assist other EMC teams, for example Data Domain with any IBM i host configuration related queries

Our Values
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages. 举报 分享

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

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