上海招聘

职位描述：
MAJOR RESPONSIBILIES 責任概要 :

Responsible for answering and placing all incoming and outgoing calls and calls originating within the hotel.
负责回答和处理所有打进打出酒店的电话和酒店内部电话。
 
SPECIFIC DUTIES 工作任務 :

1. Operates the hotel switchboard according to the operating techniques required by the type of equipment.
根据操作所需设备的技巧操作酒店程控机。
2. Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
回答打进酒店的电话，将他们接到适当的分机上并在必要时记下信息。
3. Assists guests with outgoing calls and connects internal calls.
协助客人拨打外线电话，转接内部电话。
4. Receives and places long distance and overseas calls; computes and records charges, informs guests and forwards charges immediately to Front Office Cashier.
转接和处理国内长途和国际长途，计算并记录费用，通知客人费用将费用及时转交至前厅出纳处。
5. Screens incoming calls for guests when requested.
需要时为客人提供来电显示服务。
6. Pages called party through paging system.
通过呼叫系统呼叫对方。
7. Updates room rack in Telephone Exchange.
通过电话更新房态。
8. Handles emergency communication for the Hotel.
处理酒店紧急通话。
9. Handles wake-up calls and requests for direct assistance from guests; gives general information to guests.
处理叫醒电话和有关直接为客人服务及提供客人相关信息的事件。
10. Handles hourly recap of messages in co-ordination with the Mail and Information Counter for more efficient service to guests.
和礼宾部一起处理每小时信息汇总来提供给客人更高效的服务。
11. Maintains cleanliness and order of work area.
保持工作区域的干净有序。
12. Maintains order in Telephone Exchange area and provides communication facilities in case of emergencies, during emergencies also handles all communication until instructed otherwise by superior except in cases of imminent personal danger.
维持接线房秩序并提供通讯设施以备紧急事件，除非涉及个人危险经上级领导批准，否则在紧急时刻仍要坚守岗位。
13. Performs duties common to all non-supervisory personnel and other duties as may be assigned.
其他被指派的任务。
JOB SPECIFICATION職位要求 :

Profile of Competency
工作能力: ? Well-modulated voice and good diction
? 动听的嗓音和良好的听写能力
? Verbal facility
? 口头表达能力强
Language 語言能力:
? English, Chinese
? 英语，中文
Education 教育:
? Preferably college graduate or equivalent in experience
? 大学专科毕业以上或同等学历
Job License
資格 / 等級証:
? At least 1 years’ experience
? 至少1年以上工作经验 举报 分享

上海国际旅游度假区万怡酒店位于上海迪士尼度假区主干道入口，至迪士尼乐园直线距离1公里，车程3至5分钟。酒店建筑面积达26,000平方米，外观建筑为休闲度假的风格，结构简洁、色彩明亮；内部设计富有现代禅意风格，移步易景、怡韵游心。酒店共有客房355间，其中包括舒适的豪华房、贵宾房、以及家庭主题的亲子野营套房和露台野营房。宽敞明亮的自助餐厅可容纳380位宾客，并提供世界各地的丰盛美食及零点菜单；大堂酒廊环境幽雅，是休憩会谈的理想选择。酒店拥有一个大宴会厅和四个多功能厅，灵活满足与会者的场地使用需求。配备齐全的儿童乐园、健身房、休闲SPA和户外停车场，为度假以及商旅的客人营造轻松愉悦的氛围。