上海招聘

职位描述：
PURPOSE OF JOB
To enable an easy buying experience for all customers throughout the complete payment process. This includes in particular:
? securing a fast, easy and customer-friendly check out.
? securing a cost-effective payment process.
? ensuring payments are handled in a reliable, efficient and secure way.

ASSIGNMENT
Contribute to the creation and operational implementation of the local customer relations' action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
Maintain relations with external and internal partners, e.g. cash in transit company.
Ensure operational excellence in daily operations in order to enhance the easy buying experience.
Support proactively with customer insights for business and functional improvements.

MOTIVATION
Be passionate about customers and act to ensure a positive shopping experience.
The IKEA values truly reflect personal values.
Passionate about leading business through people.
Enjoy working in a fast-paced and future-oriented retail environment.
Passionate about home furnishing, people's life at home and the IKEA range of products and services.

CAPABILITIES
Ability to work on agreed working methods independently and reliably.
Good communication, negotiation and influencing skills.
Ability to find solutions for customer and operational issues.
Good attention to detail by being persistent, structured and accurate.
Very perceptive with the ability to implement solutions quickly. 举报 分享

宜家家居，成立于1943年, 是一家来自瑞典的全球大家具及家居用品跨国公司。
目前在上海共有三家商场，宜家北蔡商场于2011年6月23日开业，是宜家集团在上海成立的第二家零售商场。我们的目标是使顾客任何时候光临宜家时，都能享受到周到、友好、热情的购物体验。
我们的员工之所以喜欢在宜家工作，是因为：
我们受到了鼓舞！
能随时享受团队工作的乐趣！
能时刻在你的工作岗位上学习！
拥有一个灵活多样的职业规划！
在宜家犯错是被允许的！
一个“家庭友好型”的环境！
每日健康营养的员工餐！
另外，我们还为全职员工提供：
一年15天的带薪年假，补充养老保险，商业医疗保险，年度体检，瑜伽&乒乓等健康活动，节假日小礼物，工会旅游，营养丰富的员工餐等。

欲了解更多招聘信息，请登录www.ikea.cn/jobs（选择上海北蔡）
或参看商场一楼出口处招聘信息板电子简历请投往：SHBC.HR@ikea.com