上海招聘

Department所属部门： Technical技术部

Reports To汇报对象: Technical Support Manager技术部经理


Position Summary职位简要:

To manage a Sub-team of technicians to address allocated team issues, support other departments；plan & execute necessary training within the tech department.
针对日常工作及产生的问题对技术团队做出相应的管理；计划并实施技术部门必要的内部培训工作。

Job Responsibilities工作职责:

- Assign tasks to team members when scheduled by CS or Ticketing system
就客服部及系统的安排，对团队成员进行工作分配

- Ensure completion of assigned tasks
确保已分配任务的顺利完成

- Ensure timelines for assigned tasks are met
确保已分配任务在既定时间内完成

- Provide necessary technical assistance to Tech Dept teams.
对技术成员提供必要的援助

- Escalate unresolved issues in a timely manner
及时地处理未解决的问题

- Select / Design / Provide training to team members to ensure they can meet team and dept requirements
为技术部成员筛选 / 制订 / 提供必要的培训，以期他们能满足团队及公司的要求

- Assess / Recommend staffing changes to Department Manager
针对员工管理事宜向部门经理给予相应的评估及建议

- Recommend necessary tools and equipment to Department Manager
向部门经理推荐必要的部门所需工具及设备

Requirements应具备条件:

- Education教育背景
College Degree in IT related subject. Appropriate further technical qualifications(Cisco CCNA, Juniper, MCSE, Other).
需具备与IT相关的本科以上学历。适当的技术资格（ Cisco CCNA, Juniper, MCSE, 及其它）

- Language skills 语言能力
Good English verbal and written. 良好的英文口语及书写能力
Good Chinese verbal and written. 良好的中文口语及书写能力

- Experience 经历要求
3+ Years as an IT support technician 有3年以上做技术支持的工作经验
Entry Level Candidate will NOT be Suitable. 入门级候选人不适合本职位的竞选

- Essential Skills 基本能力
In-depth knowledge of technical and SSBG requirements for the specific team. SSBG Standard Support Process. SSBG Service Standards and Company Policies.
需对SSBG团队的技术需求的特定性有深入的理解。并要对SSBG标准支持程序、服务标准及公司 制度有认同感。

- Useful additional skills有用的其它能力
* Writing and reporting skills in English.英文书写及汇报的能力
* Team Leadership Experience有带领团队的相关经验
* Training (In Groups) Experience有小组培训的相关经验
* Customer Service Experience有客户服务的相关经验
* Assess / Recommend staffing changes to Department Manager
针对员工管理事宜向部门经理给予相应的评估及建议
* Recommend necessary tools and equipment to Department Manager
向部门经理推荐必要的部门所需工具及设备

Other Notes其它:

- Beneficial Attributes应具个人特性
* Presentable appearance and professional dress sense as this position involves meeting customers on-site.专业、良好、整洁的个人形象
* Proactive 积极主动
* Methodical 逻辑性
* Organized and detail orientated有组织能力的及注重细节的

SSBG is one of the oldest and best known specialty IT services companies in Shanghai. We pride ourselves on structured training of our teams and one of the best office working environments available anywhere in the industry. We are looking for assertive individuals that are willing to train, learn, and build experience with us in a challenging environment that offers advancement opportunities and competitive benefits.

SSBG是在上海成立时间最长、口碑卓越的一家专业提供IT外包服务的公司之一。我们为员工提供有计划性的培训和优于其它同行的工作环境。我们期待坚定而自信的年轻人加入到我们当中来，与我们一起在一个充满挑战性的环境中学习、成长；并为其提供适合的晋升机会和良好的福利。

所有应聘者需有熟练的英文语言能力，富有极强的责任心及职业道德；成熟、积极主动；良好的专业技能及适应能力。中、外籍人才不限。 有意应聘者，请将中、英文简历；一寸近照；（注明应聘职位和期待月薪）寄至本公司（本招聘广告长期有效）或邮件至：recruit@ssbg.com.cn
非中介，不收费