上海招聘

基本条件
计算机或相关专业，一年以上IT相关工作经验，具备熟练的英文听说读写能力。（优秀的应届毕业生可考虑）


技能：
1、熟悉DOS、WINDOWS2000、WindowsXP和Windows2003操作系统基本知识
2、了解基于Windows域的系统架构和简单管理应用
3、熟悉台式机、笔记本硬件故障诊断思路，具备基本软硬件判断技能
4、了解基于Windows域的系统架构
5、了解以太网网络基本架构及常见网络故障问题分析和判断
6、了解Lotus Notes
7、熟悉苹果操作系统优先
8、上班地点：普陀区、闵行区

其他：
1、按照国家和上海地区有关规定为员工缴纳各种社会保险；
2、员工享有国家规定的法定假日及年假、婚假、产育假等假期；
3、公司为员工发展提供广阔的平台
· To deal with and resolve complex IT problems for our clients within desktop and office applications.
· To plan and schedule daily workload and seek advice and guidance for more complex resolution of IT problems.
· Able to use basic laboratory skills to setup and troubleshoot problems.
· To draft clear and concise case notes and technical documentation.
· To understand customer requirements, and able to clarify what is required and to follow-up with basic action plans.
· To keep the customer and the team updated of progress and problem resolution using verbal and written communications.
· Ensure availability, maintain and development of core systems in an Active Directory environment, based on Microsoft Technology.
· Support local users, across the allocated region, in all infrastructure related topics such as AD, Exchange, LAN, WAN and remote access.
· Development of existing infrastructure.
· Ensure the defined Service Level agreements are met and the availability of IT systems are optimised.
· To ensure customer satisfaction results scores are maximised.
· To build good working relationships and rapport with the client and the European and Global IT Support team.
· To act as a mentor for less experienced team members and assist with the training of newly recruited Support Engineers as well as contributing to the development of others.
· To act as product champion in your area of technology and to pass this knowledge on to team members.
· To have an awareness of various protocols, and the application of procedures such as ISO and NPI, client server environments and some architecture knowledge.
· Coordinate with external suppliers as required.
· Assist the Operations Manager in strategic questions related to the improvement of IT services.
· As directed by the Operations Manager, budgeting for the region.

Essential:
· Outstanding problem solving and troubleshooting skills.
· Excellent telephone and communication skills.
· Familiar with a wide range of IT equipment i.e. Microsoft Windows, IP, workstations, servers, network equipment, video, and fax and printer equipment.
· Sound experience in AD, Exchange, IBM server, storage systems and networking terms and equipment such as Cisco LAN & WAN, router, hub and switch.
· Be a good team player.
· Willingness to go the extra mile.
· Willingness to travel.
· Fluency (written and spoken) English.
· Fluency (written and spoken) in local language to site.

Desirable:
· Graduate or equivalent experience within IT.
· Experience within a multinational corporation.

欢迎访问www.suntech.cc
上海升特计算机科技有限公司是一家提供网络集成、网络应用、网络服务项目的公司。专业从事企事业IT信息化建设,IT外包服务,商业网站的建设、开发以及培训。业务内容涉及应用软件定制及销售、提供整体解决方案、IT咨询等各方面。

公司致力于提供稳定高效的企事业单位信息化解决方案和网络系统集成。主要面向企业的信息化建设，以帮助传统企业提升竞争力、增加利润 ，创造社会价值，为自己的最大荣誉。为社会和客户创造价值是我们的宗旨。我们将以高品质的素质诠释卓越的内涵。我们将与客户共同发展。

公司成立以来，与业内多家著名企业建立了良好合作关系，也与国内外知名企业，提供了优质服务，与客户共同发展。

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