上海招聘

职位描述：
MAIN JOB DUTIES/RESPONSIBILITIES:
? 90% of the time on call is required
? Resolve client technical issues (tier1):
o Provide support by phone, email and on-site to determine root cause of technical problem based on client input and remote management technology
o Provide remote technical support for hardware (desktop, laptop, drivers, monitors, mobile handheld devices and MFD/printers) and software (computer operating systems, internally developed applications, internet applications, and various drivers)
o Interact with internal and/or external escalation groups to resolve complex technical issues
o Record all service requests and/or incidents in the corporate service management tool (ServiceNow) and follow the defined global processes in its use
? Escalate the ticket to corporate team if necessary and follow up the ticket status
? Recommend current supported software applications and hardware appropriate to best meet client requirements
? Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems
? Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation
? Assist with the testing of new or upgraded PC software and hardware releases as requested
? Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices
UALIFICATIONS
EDUCATION REQUIRED
? Bachelor's degree OR education equal to a 4 year degree
YEARS OF EXPERIENCE
? Minimum of 3 years’ experience supporting desktop computers in Helpdesk and/or Desktop tiered environment.
? Formal training or certification in a strategic technology platform – example, ITIL v3 Foundation and Microsoft
SPECIALIZED KNOWLEDGE REQUIRED
? English speaking and writing skill are required
? Skilled in personal computer hardware and software in a business environment.
? Experience with three or more of the following: Windows 7, Outlook 2010 (Exchange), remote management tools, active directory administration, virtual private network (VPN), office productivity tools including Microsoft Office 2010 suite, web-based applications including Internet Explorer 11 and networking (TCP/IP) 举报 分享

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。