著名外资公司招聘客服customer service representative（supply chain）
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-17
- 工作地点：上海
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：贸易/外贸专员/助理 物流专员/助理
职位描述
著名外资公司招聘客服customer service representative（supply chain）
Key Areas of Responsibility:
1. Provide excellent customer service/support;
2. Manage customer accounts:
- Answer incoming customer calls;
- Manage the customer orders from receipt to delivery, including negotiating revised shipping dates when necessary;
- Entering order into the system;
-Accurately and in a timely manner after proper checking activities;
- Coordinate movement of the shipment with the customer;
- Handle receipt of customers' problems;
- Ensure customer master files are accurate and up to date;
- Relay new account information back to Marketing and the Plant.
3. Re-promise orders when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs.
Required Skills:
1. Working knowledge of each plant warehouse operations and constraints;
2. Good communication and interpersonal skills to interact with all levels of employees and management, both inside the company and externally with suppliers;
3. Excellent negotiation and problem solving skills;
4. Excellent written and oral English skills.
Education/Experience:
1. Bachelor/University degree in Business Studies or similar discipline or equivalent experience.
Key Areas of Responsibility:
1. Provide excellent customer service/support;
2. Manage customer accounts:
- Answer incoming customer calls;
- Manage the customer orders from receipt to delivery, including negotiating revised shipping dates when necessary;
- Entering order into the system;
-Accurately and in a timely manner after proper checking activities;
- Coordinate movement of the shipment with the customer;
- Handle receipt of customers' problems;
- Ensure customer master files are accurate and up to date;
- Relay new account information back to Marketing and the Plant.
3. Re-promise orders when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs.
Required Skills:
1. Working knowledge of each plant warehouse operations and constraints;
2. Good communication and interpersonal skills to interact with all levels of employees and management, both inside the company and externally with suppliers;
3. Excellent negotiation and problem solving skills;
4. Excellent written and oral English skills.
Education/Experience:
1. Bachelor/University degree in Business Studies or similar discipline or equivalent experience.
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。