上海招聘

New role with a successful consumer business looking to hire a Call Center Director with a strong track record in providing customer excellence.

· High grow business

· Commercial Sales leadership role

· High profile role with board reporting

Our client is an international consumer business with a leading presence and rapidly growing. This is an exciting and innovative company with a flat and lean culture that values collaboration, team spirit, leading by example, and passion. This strategic Sales role is a rare opportunity to join a business that will encourage and foster career development and continuous learning. Excellent at promoting from within, many leaders rise through the ranks. This is a sales and operational role responsible for managing a sizable team handling inbound and outbound who understands customer excellence and how to motivate and mentor a team of individuals to up hold high standard levels and achieve goals.

The Call Center Director understands how important the role of the Call Center Director is to ensure a high level of customer excellence and lead the team to provide a strong and positive relationship with customers. This is both an operational and leadership role. The Call Centre Head will work with the technical team to improve delivery of sales providing helpful and accurate information and advice to potential customers. Encouraging the team to have a strong knowledge of products and services and to be able to communicate how the products can make a difference. The Call Center Director will have over 5 years experience in a contact center environment in a leadership role and will have strong knowledge of digital contact center tech as well as reporting software metrics. Knowledge in Salesforce is an advantage. Fluency in both Chinese and English is also important.

For further information and a confidential discussion please forward an email with your contact details and updated CV to Email.

工作地点：上海

年薪 – 一百五十萬至2百萬