上海 [切换城市] 上海招聘

Customer Service Specialist

爱尔铃克铃尔汽车部件(中国)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:汽车及零配件

职位信息

  • 发布日期:2016-11-11
  • 工作地点:上海-静安区
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:大专
  • 语言要求:英语 熟练
  • 职位月薪:8-10万/年
  • 职位类别:客服专员/助理  

职位描述

职位描述:
Job Content:.
◆Order management. Timely track order status and keep customers informed the lead-time and backorder status. Push backorders.
◆Ensure the shipments to meet customer’s delivery date.
◆Proactively resolve customer complaints.
◆Generate business reports and sales analysis.
◆Price execution and management.
◆Proficiently use SAP system to enter and manage customer orders.
◆Follow up the inventory and delivery status, give back to customer on time.
◆Document management include order, contract and customer files.
◆Clear on customer’s requests. Bridge between EKAG and other internal teams to deal with relative business.
◆Other tasks arranged by manager.


Requirements for employee:

Education:
◆College degree or above.

Experience:
◆At least 3 years working experience with order management or customer service experience in JV or foreign owned company.
◆Experience in automotive industry is a plus.

Skills & Capacity:
◆Experience in SAP system is a must.
◆Basic knowledge on marketing.
◆Abilities of office software.
◆Good command of verbal and written English.
◆Good communication skill& sense with customer.

Attitude:
◆Team Work spirit.
◆Strong sense of responsibility, able to work independent under pressure.
◆Excellent communication skill & interpersonal skill.
◆Customer and detail oriented.
◆Passion on work and teamwork player.

备注:此职位的工作地点在上海市静安区广中西路777弄
           社保可选择缴纳在上海或苏州

职能类别: 客服专员/助理

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公司介绍

爱尔铃克铃尔汽车部件(中国)有限公司诚聘

联系方式

  • Email:hr3@elringklinger.com
  • 公司地址:上班地址:鹿山路660号