上海招聘

职位描述：
Description:
The Product Concern Analyst is responsible for leading the reporting and provides resolution of product concerns for High-end Imported Vehicle Dealers to create a professional and profitable Dealer network that clearly reflects the Vehicle brand promise.
 

1. Identify unresolved and potential customer concerns for the vehicle line
2. Assist the TSB specialist to ensure the accuracy of information contained in the publications and review TSB/SSM messages generated for release
3. Support the Technical Hotline and assist with overall technical competence for the vehicle line
4. Manage the timely approval and accurate implementation of Field Service Actions (FSA)
5. Coordinate and support all activities related to the successful launch of FSA's
6. Manage warranty claims process for FSA’s
7. Assist Service Engineering Manager to develop and implement service metrics/strategies for dealers
8. Support service team in 3R policy process and procedure implementation
9. Assist Engineering with developing and validating cost effective service fixes where appropriate
10. Monitor daily technical hotline records and escalate major issues/concerns through quality GQS/GCQIS for resolution for production ad service fix
11. Monitor and asses dealer FITTFT and repair ability and identify the areas the dealer is lacking off (Tech training, insufficient service info, improper use of the special tools) and provide solutions for improvements
12. Ensure clear and consistent communication and coordination with dealers.

Qualification:
 

• 5-8 years relevant experience in multi-cultural environment.
• Bachelor or Master degree.
• Automotive and diagnostic experience in technical & process implementation, strong knowledge/experience of dealership operations/processes.
• Experience in premium Auto brand is preferred
• Ability to assess local Market knowledge and apply accordingly
• Strong experience of service metrics/strategic planning
• Strong understanding of dealership operations
• Effective communication skills
• Operational Process and Procedure Management Skills
• Consultant Skills

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福特亚太

福特汽车在亚太地区已经有近百年的历史了。今天，福特在该地区建立了丰富、高质量和高燃油经济性的汽车产品线，拥有强大的产能，和数万名充满激情的福特员工。
福特汽车为亚太地区制定了发展的宏图。我们的目标是：打造令人振奋的可行的业务，实现全方位的盈利性增长。福特预计：在未来10年中，福特全球60－70%的增长将来自亚太地区。
福特亚太总部位于中国上海，在澳大利亚，中国，印度，韩国，新西兰，菲律宾，中国台湾，泰国和越南等多个主要市场都有生产、销售福特品牌汽车，并提供服务。