上海 [切换城市] 上海招聘

客户服务协调员/Customer Service Coordinator

麦克米伦信息咨询服务(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:文字媒体/出版

职位信息

  • 发布日期:2016-10-21
  • 工作地点:北京-海淀区
  • 招聘人数:若干人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位月薪:6000-7999/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
Key tasks:
· Respond timely to order enquiries to facilitate pre-order process
· Validate customer POs and transform into Macmillan transaction system
· Track order fulfilment and update backorder status on regular basis
· Update MDL/MPAL stock status of key products to sales team on regular basis
· Monitor credit statement of import accounts and assist finance on A/R collection
· Collect and manage end-user data associated to adoption orders
· Assist sales team on other sales support matters

Key relationships:
· Purchase department/staff of all import accounts in China and Hong Kong
· Internal stakeholders of global/regional supply chain and operational management
· Sales managers and reps in mainland China and Hong Kong
· Macmillan Education Asia finance department


Qualifications:
· Bachelor degree with 2+ years of sales support or admin experience

Skills/knowledge:
· Good command of English language skills
· Written and oral communication skills
· Able to quickly learn business process, working system, and basic product knowledge
· Proficient skills of MS-Excel and other data management system
· Basic knowledge of business operation and finance
· Good communication and interpersonal skills

Experience:
· Demonstrate experience of working on multi-task while keep efficiency and accuracy
· Proven ability to deliver customer satisfied service in challenging circumstances
· Substantial expereince of collaborating with multiple stakeholders in a sales organization
· Knowledge of import/export procedure would be an advantage
· Proven track record of pursuing professional development by proactive learning

职能类别: 客服专员/助理

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公司介绍

关于施普林格自然
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