客户服务协调员/Customer Service Coordinator
麦克米伦信息咨询服务(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:文字媒体/出版
职位信息
- 发布日期:2016-10-21
- 工作地点:北京-海淀区
- 招聘人数:若干人
- 工作经验:2年经验
- 学历要求:本科
- 语言要求:英语 熟练
- 职位月薪:6000-7999/月
- 职位类别:客服专员/助理
职位描述
职位描述:
Key tasks:
· Respond timely to order enquiries to facilitate pre-order process
· Validate customer POs and transform into Macmillan transaction system
· Track order fulfilment and update backorder status on regular basis
· Update MDL/MPAL stock status of key products to sales team on regular basis
· Monitor credit statement of import accounts and assist finance on A/R collection
· Collect and manage end-user data associated to adoption orders
· Assist sales team on other sales support matters
Key relationships:
· Purchase department/staff of all import accounts in China and Hong Kong
· Internal stakeholders of global/regional supply chain and operational management
· Sales managers and reps in mainland China and Hong Kong
· Macmillan Education Asia finance department
Qualifications:
· Bachelor degree with 2+ years of sales support or admin experience
Skills/knowledge:
· Good command of English language skills
· Written and oral communication skills
· Able to quickly learn business process, working system, and basic product knowledge
· Proficient skills of MS-Excel and other data management system
· Basic knowledge of business operation and finance
· Good communication and interpersonal skills
Experience:
· Demonstrate experience of working on multi-task while keep efficiency and accuracy
· Proven ability to deliver customer satisfied service in challenging circumstances
· Substantial expereince of collaborating with multiple stakeholders in a sales organization
· Knowledge of import/export procedure would be an advantage
· Proven track record of pursuing professional development by proactive learning
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Key tasks:
· Respond timely to order enquiries to facilitate pre-order process
· Validate customer POs and transform into Macmillan transaction system
· Track order fulfilment and update backorder status on regular basis
· Update MDL/MPAL stock status of key products to sales team on regular basis
· Monitor credit statement of import accounts and assist finance on A/R collection
· Collect and manage end-user data associated to adoption orders
· Assist sales team on other sales support matters
Key relationships:
· Purchase department/staff of all import accounts in China and Hong Kong
· Internal stakeholders of global/regional supply chain and operational management
· Sales managers and reps in mainland China and Hong Kong
· Macmillan Education Asia finance department
Qualifications:
· Bachelor degree with 2+ years of sales support or admin experience
Skills/knowledge:
· Good command of English language skills
· Written and oral communication skills
· Able to quickly learn business process, working system, and basic product knowledge
· Proficient skills of MS-Excel and other data management system
· Basic knowledge of business operation and finance
· Good communication and interpersonal skills
Experience:
· Demonstrate experience of working on multi-task while keep efficiency and accuracy
· Proven ability to deliver customer satisfied service in challenging circumstances
· Substantial expereince of collaborating with multiple stakeholders in a sales organization
· Knowledge of import/export procedure would be an advantage
· Proven track record of pursuing professional development by proactive learning
职能类别: 客服专员/助理
公司介绍
关于施普林格自然
175年以来,施普林格自然一直致力于促进探索发现,竭尽所能地为整个科研共同体提供***服务。我们帮助科研人员开拓新思路,为图书馆和机构提供技术和数据上的创新服务,向协会提供优质的出版支持。我们确保出版重要、扎实和经得起客观检验的科研论文,并尽可能以***的形式传播给所有的相关读者,以使之能够被发现、获取、使用、再使用和共享。
作为一家学术出版机构,施普林格?自然汇聚了一系列深得信赖的品牌,包括施普林格、自然科研、BMC、帕尔格雷夫麦克米伦和《科学美国人》。施普林格?自然还是一家领先的教育和专业内容出版机构,通过一系列的创新平台、产品和服务向各界提供优质的内容。放眼全球,我们旗下的出版机构、书籍、期刊和资源每天都惠及数以百万计的人们。
175年以来,施普林格自然一直致力于促进探索发现,竭尽所能地为整个科研共同体提供***服务。我们帮助科研人员开拓新思路,为图书馆和机构提供技术和数据上的创新服务,向协会提供优质的出版支持。我们确保出版重要、扎实和经得起客观检验的科研论文,并尽可能以***的形式传播给所有的相关读者,以使之能够被发现、获取、使用、再使用和共享。
作为一家学术出版机构,施普林格?自然汇聚了一系列深得信赖的品牌,包括施普林格、自然科研、BMC、帕尔格雷夫麦克米伦和《科学美国人》。施普林格?自然还是一家领先的教育和专业内容出版机构,通过一系列的创新平台、产品和服务向各界提供优质的内容。放眼全球,我们旗下的出版机构、书籍、期刊和资源每天都惠及数以百万计的人们。
联系方式
- Email:sarah.huo@springernature.com
- 公司地址:地址:span理想国际大厦