上海招聘

职位描述：
职位概述
客户经理是与企业客户沟通的重要桥梁，负责合约期内企业客户账户的运营。依据客户的业务状况、发展策略，与客户积极讨论，协助客户达到利润目标。客户经理应充分了解企业客户的需求，提供PayPal产品资讯，为客户的重要操作提供支持服务。客户经理应向现有PayPal客户提出改进建议，或向拥有其他业务的客户推荐PayPal，从而提高PayPal客户总支付量。

客户经理是PayPal商户支持团队的基本组成部分，是与150个中小型企业客户沟通的桥梁。


I. POSITION OVERVIEW
As an Account Manager, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant’s source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.

The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.

II. CORE DUTIES
？ Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
？ Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
？ Working with other departments to address and resolve merchant questions, concerns and issues. (15%)
？ Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
？ Industry and product related continual learning (5%)

III. JOB REQUIREMENTS
？ Fluent in English and Mandarin.
？ Bachelor’s Degree or equivalent work experience.
？ Excellent organizational, communication (written and oral), and interpersonal skills.
？ Self-motivated, target driven independent worker
？ Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
？ Excellent Customer Relationship skills
？ Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

IV. EXPERIENCE
？ 4+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment required
？ 4+ years’ sales or business development experience in one or more of the following areas preferred: Internet Company, financial institution, payments processor, or telemarketing firm. 举报 分享

PayPal（纳斯达克股票代码：PYPL）是全球使用广泛、深受消费者信赖的电子钱包。自1998年成立至今，PayPal一直致力于引领在线支付革新，日处理交易量达到1,250万笔。去年我们处理的交易量达40亿笔，其中10亿笔为移动支付。PayPal帮助用户更有效地管理并支配资金，用户无需透露财务信息即可付款，并且可以使用PayPal账户余额、银行账户、PayPal Credit及信用卡等多种资金来源进行支付。

PayPal在全球范围内已拥有超过1.69亿活跃账户，创造了一个开放且更安全的支付生态系统，消费者及商家之间可以安全地进行线上、线下及移动端的交易。PayPal是全球化的支付平台，服务遍及全球203个国家和地区，支持用户以100多种货币接收和支付款项，57种货币提现到银行账户，以及在PayPal账户中拥有26种不同货币的余额。全球近8000名员工以超过20种不同语言为用户提供支持。PayPal的目标是让全球用户能够更直接有效地管理他们的财富。

在中国，PayPal致力于帮助中国商户和中国消费者接入广阔的国际市场，同时以全球领先的风险管理和保障服务确保交易安全。PayPal 拥有独特的优势和领先地位，能够帮助中国商户和消费者在全球市场获得新的商机.

PayPal 上海运营中心-概况
PayPal上海运营中心坐落在繁华的陆家嘴，目前，我们拥有接近900名员工。我们秉持以客户为中心的理念，鼓励创新与合作，并提供多元且持续的学习和发展机会！PayPal倡导“快乐工作、快乐生活”，我们不仅为员工们提供宽敞舒适的工作环境，还准备了放松身心的众多设施，比如活动室（瑜伽/舞蹈等）、乒乓球桌、X-box,、桌上足球，甚至还有按摩椅！公司还设有Toastmaster Club, 为想要提高英语/中文领导能力和公众演讲能力的同事提供学习和实践的机会。此外，为鼓励员工“Work Hard, Play Hard”，每年我们都会组织丰富多彩的室内外活动，比如Family Day 、Diamond Show 、Outing等。在中西方传统节日里，如妇女节 、中秋节、万圣节、圣诞节等，我们也会举办各类主题的庆祝活动。公益事业也是PayPal关注的主题之一，上海运营中心的同事从未在公益活动中放慢过脚步：我们参与过冬日捐衣 、募捐活动之“一个鸡蛋的暴走” 、公益竞拍等许多活动。PayPal上海运营中心的规模还在不断壮大，但我们自始至终都是一个温暖的大家庭。

PayPal 上海运营中心-业务
PayPal上海运营中心主要通过电话和邮件的形式，向来自亚太区包括中国大陆、中国香港、中国台湾、日本、韩国等国家地区的用户提供服务，及时帮助他们解决在销售和支付过程中遇到的各种问题。我们的服务语言包括普通话、粤语、日语、韩语等。主要服务部门包括客户支持、超级卖家账户管理、反欺诈风险管理、品牌风险管理等。

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