上海招聘

Job Description

1. Together with Account Manager and BI Manager, planning overall customer communication strategy for our main clients; based on customer segmentation;
2. In charge of designing each communication campaign for clients, including business objective, channel, target audience, communication content, creative, response tracking and etc;
3. Review of each single campaign and present learning and optimization plan to clients;
4. Keep fine-tuning the customer communication strategy according to the result of each campaign in order to achieve the total business target;
5. Design Ad-hoc Campaign according to varies business objective required by clients, and make it happen;
6. Coordinate internal campaign execution departments, including creative, BI, operation, to deliver qualified materials for each campaign.

Desired Skills & Experience

1. Expertise in CRM;
2. Strong Know-how in Customer Communication;
3. Strong written skill as well as presentation skill;
4. Be familiar with Windows, Outlook and MS-office, especially in Word, Excel, PowerPoint;
5. Outstanding personal communication skill;
6. Excellent organize and coordinate capability;
7. Logical thinking;
8. Teamwork spirit;
9. Task oriented;
10. Bearable on OT to delivery job on time;
11. Presentable, knowledgeable.

The successful candidate will likely have the following personal profile:

1. Minimum 3 Years experiences and successful track record in a direct / loyalty CRM agency;
2. Significant client/agency experience in planning customer communication strategy;
3. Cross-Industry, Quick learn ability;
4. Familiar with Customer Communication Channels(SMS,MMS,Email,SNS,etc);
5. Deep Consumer Behavior Insights;
6. Fluency in English and Chinese (Mandarin/Simplified Chinese), articulate and able to convincingly present complex ideas and concepts in verbal and written form.

上海凯淳实业有限公司（KAYTUNE）成立于2008年，是一家专注于客户关系管理（CRM）、电子商务服务（Ecommerce）、外包呼叫中心服务（Call center）、仓储物流管理（Logistics）以及数据库营销服务的(Database marketing)，专业级服务供应商。
凯淳以其专业服务手段，积极构建品牌与用户的桥梁，运用先进服务理念和稳定服务系统设备等条件为诸多国际知名企业提供了数据录入，咨询培训，运营外包、物流等全面解决方案。赢得了东方航空、上汽通用、美素佳儿、联合利华、BOSE、LEVIS、双立人、羽西、小美盒等全球500强公司以及知名品牌客户以及消费者的信任与支持。
凯淳积累了15年CRM运营管理经验，横跨3大服务模块，涉及11大服务领域，建立HP4运营管理标准，拥有COPC资质。目前我们已将业务拓展到航空、电信、IT、汽车、零售、旅游事业、媒体、快速消费品、电子等行业。
这是一个拥有活力和智慧的能量型团队，我们聪明、专业、勤奋、富于激情，我们不断的进步，做到以客户为中心。我们是诸多500强企业的共同选择，我们关注的，正是你关心的。我们辛勤工作，我们默默奉献，因为凯淳的梦，每天都在启程。
我们的文化：
我们的工作氛围，开放、公平、民主；
我们充满凝聚力，每年开展拓展训练；
我们努力创造快乐的工作氛围，不定期举行各种文体活动；
我们提倡创新，任由你发挥聪明才智。

我们诚邀您的加入！


总部：徐汇区天钥桥路30号美罗大厦23F/25F
杨浦分部：杨浦区永吉路9号505室
东航分部：浦东新区机场大道66号（浦东机场工作区）
金桥分部：浦东新区金桥路39号
仓库地址：浙江省嘉善县外环东路3518号普洛斯园区凯淳物流中心