上海招聘

职位描述：
岗位概述JOB SUMMARY
该岗位的主要工作职责是通过与各部门以及供应商的有效沟通协调来及时处理客户需求，从而提高售后销售。通过内外部人员的沟通协调，使售后部件及服务满足各方需求。通过及时合理的客户回复和后期跟进提高客户满意度。准备报价，安排部件物流。
The primary responsibility of this position is to contact each department and supplier to coordinate the timely processing and resolution of customer request for increasing sales of spare parts. Interface directly with customers, supplies, departments and field staff to meet their needs for all Aftermarket products and servicer. Focus on customer satisfaction through prompt response and feedback to request, order status. Prepare quotations, schedule parts/products delivery.

Responsibilities include:
? 及时回复客户关于售后零部件采购的询价，在售后技术支持核准后及时报价；
Timely response customers’ inquire/order request of spare parts, estimate and prepare quotation after approved by Technical Support Representative.
? 订单跟踪，并及时告知客户订单情况；
Follow up the order status with purchasing and update to customers.
? 货款跟踪，协助财务部处理回款和开票事宜；
Help with Finance Department of payment and invoice issuing.
? 维护客户信息数据库；
Maintain Customer Database.
? 及时更新设备维护跟踪卡；
Timely update Machine Maintenance Database
? 协助售后技术支持准备售后备件清单；
Help with Technical Support Representative to prepare the spare parts list when ship new project.
? 其他部门主管安排的工作任务。
Other assignment as required by Line Manager.

相关工作人员PRINCIPAL CONTACTS INSIDE/OUTSIDE THE COMPANY
公司内部员工、客户及客户代表。
This position interacts with Company employees, equipment OEM dealers, Customers and Customer representatives.

专业技能及岗位要求COMPETENCY OR POSITION REQUIREMENTS
? 具备熟练的电脑操作技能，尤其要求精通EXCEL, WORD和Outlook；
Excellent computer skill, especially EXCEL, WORD and Outlook.
? 具备优秀的沟通协调能力；
Good communication and coordination skill.
? 具备同时处理所需的多任务工作并确保其按时完成的能力；
Capable of working with multiple cases simultaneously and be able to make sure to finish the case timely.
? 优秀的英语阅读及书写能力；
Excellent English skill in reading and writing.
? 具备团队合作精神；
Must be a team player.

EDUCATION AND/OR EXPERIENCE
? 大专及以上学历；工科类相关专业优先考虑；
College or above degree, major in engineering is preferred.
? 两年以上销售或客服相关工作经验者优先考虑。
2+ year’s sales, customer service relevant working experience.

办公设备EQUIPMENT USED
基础常规办公工具如台式计算机、打印机、扫描仪和传真等。
This position will use a computer with Microsoft Office Software, and other simple office equipment such as printer, copier.

工作环境及工作常态WORKING AND PHYSICAL CONDITIONS
该岗位常规工作环境为室内，主要在办公区域和工厂车间。
This position works in an indoor environment located in office area and plant. 举报 分享

The Armor Group, Inc. provide manufactured products and related services. Armor's seven devisions offer diverse capabilities serving a variety of industries. Each division has an experienced staff ready to respond to your manufacturing needs quickly and efficiently for large and small jobs. In business for over 80 years, Armor understands the needs of our customers and we are committed to providing quality products and services. We are located in Mason, Ohio providing over 300,000 square feet of manufacturing space with 350 employees. We invite you to browse our website to learn about our history and the markets we serve.

Most import thing: all the resumes send to us should be English Version.

Thank you for your cooperation!

艾墨上海分公司成立于2011年10月，作为一家美国独资企业，现有70多名员工。
总公司位于美国俄亥俄州辛辛那提市。总公司共涉及十个不同行业

（本次招聘信息的发布旨在招募上海分公司相应员工，切勿直接在总公司网站上直接申请投递简历，以免造成不必要的麻烦！）

上海分公司当前主要从事易拉罐清洗设备、烘干机和销钉炉，前身是辛辛那提工业机械公司（CIM），是铝制和钢制两片罐工艺技术的先锋。装机遍布全球各地。进入两片罐生产工艺行业已有50年，在全球各地拥有超过200台清洗器和烘干机。

作为世界领域内引以为傲的罐装清洗器、零件清洗器和工业应用加工系统的制造商，我们为供应商提供精确的两片罐清洗器。配套完善的售后服务从电气到管道，从维护到修理，从零部件到全套安装，我们具备足够专业的能力与技术满足客户的多种服务需求。

上海分公司的地址是：上海市浦东新区临港万祥产业园万灵路9号。浦东机场往南行车30分钟。

部分岗位优先考虑就近居住的应聘者。

请各位应聘者在投递简历前详细查看地图，明确公司地址后再做决定。