上海招聘

职位描述：
Services Manager（服务经理）
The Services Manager will be responsible to plan, develop and implement services policies and practices to the associates and clients, support to achieve profitability and business objectives. The incumbent will play a key member of the service team to develop an integrated, values based approach to services management, aligned to annual and long-term strategic programs. Develop an associate-oriented culture that emphasizes quality, continuous improvement, and high performance.

Key responsibilities:
1、Service Process – oversee, design and deliver service system based on business needs. Review and make recommendations on performance enhancements for service process to achieve high standard compliance
2、Business processes – Engage with client and associate to collect ideas and develop solutions in order to improve process effectiveness and usage
3、Employee administration – Devise and maintain strategies to develop the employee services influence in the business environment. Develop exceptional partnerships with internal and external stakeholders leveraging Corp. Bay and market best practices to develop a world class professional services vendor.
4、Policy Development – Reviews and maintains all policy and procedure, in line with current legislation and/or organizational changes.
5、Legal requirements - maintains knowledge of legal requirements and government reporting regulations affecting services functions and ensures policies, procedures, and reporting are in compliance.
主要职责：
1、服务流程 - 基于业务需求的监督、设计和交付服务系统。对服务流程进行审查和建议，提高合规性
2、业务流程 - 与客户和员工联系，收集想法，提出解决方案，以提高过程的有效性和使用性
3、员工管理 - 制定和维护战略，以提高员工服务在业务环境中的影响。发展与内部和外部利益相关者的合作伙伴关系，平衡企业湾和外部市场的***实践，建立一个世界级的专业服务供应商。
4、政策发展 – 审核和维护所有的政策和程序，符合目前的立法和/或组织的变化。
5、法律要求 - 保持知识的法律要求和政府法规的更新，及时服务功能，确保符合政策，程序的合规要求。

The ideal candidate would have:
1、Tertiary Qualification 6+ years’ experience
2、Previous experience heading an service function in a small to medium sized business
3、Ability to make quality decisions in the face of ambiguity
4、Ability to adapt and learn to new situations, and within a constantly changing business environment
5、Proved experience of supporting business units with a true blend of strategic and operational responsibilities.
6、Excellent interpersonal and communication skills
7、Demonstrated effective people and workload management skills
8、Excellent written and verbal communication skills
9、Ability to actively listen and resolve conflict, as well as support, encourage, motivate and direct staff
10、A capacity to embrace and foster cultural change
11、Exceptional detail orientation
理想的候选人为：
1、大专学历6年以上工作经验
2、拥有中小型企业的服务经验
3、在面对模糊时，能做出有质量的决定
4、较强的适应能力，能应对不断变化的商业环境
5、能把战略和运营责任做结合
6、良好的人际交往和沟通能力
7、表现出有效的人员和工作量管理技能
8、优秀的书面和口头沟通能力
9、有积极倾听和解决冲突的能力，以及支持、鼓励、激励和直接员工
10、拥抱和促进文化变革的能力
11、关注细节

如果你有热情、积极主动，正在寻找一份新的充满激情的工作机会，愿意和一群多才多艺的小伙伴一起工作，这将会是你的最好选择。
有兴趣的候选人，请将自己完整的学习和工作经历，连同联系方式，发送电子邮件到hr-sh@qiyewan.com。
所有申请人提供的个人信息将被严格保密，并仅用于招聘用途。申请人或者申请人的信息有可能会在企业湾内部分享。未申请通过的个人信息将在申请被拒绝后的2年内销毁。
If you are passionate, driven and looking for a new and exciting opportunity within a successful and growing company, this may be the right role for you.
Interested candidates please apply with full study and working experience details and contact number, and email your application to hr-sh@qiyewan.com
All personal information provided by the applicant will be treated in strict confidence and used solely for recruitment purposes. It is possible that information about the applicant or the applicant's application will be shared within the Qiyewan. Personal data on an unsuccessful applicant will normally be destroyed within 2 years after rejection of the application.

Corporate information:
为小微企业提供简易最优质的财务、法务、IT和人力资源服务。企业湾(www.qiyewan.com)是一家顶尖的企业云服务公司。在这里你可以体验那你从未想象过的经历。我们重视和支持团队中每一名俊才的发展和成长。现在，我们正在寻找那些充满激情、热情和能量的小伙伴加入我们。
Simply the best Finance, Legal, IT and HR solutions to small business. Qiyewan, CorpBay (www.qiyewan.com) is one leading Enterprise Cloud Services provider. In here you may experience something that you never imaged. We value and support growth of highly talented individuals that work well in teams. We are now seeking people who are enthusiastic, energetic and passionate to join us. 举报 分享

     上海知加信息科技有限公司是一家互联网服务型企业。主要为小微企业提供代理记账、工商注册、公司变更、商标注册、人力资源等方面的常规服务和咨询服务。公司成立于2015年8月份。目前在全国有13家分公司，分别位于上海、深圳、成都、苏州、镇江、南京、北京、合肥、郑州和重庆等。2016年3月，公司获哈佛商学院“全球创业创新大赛”亚太区亚军，同年6月，斩获苏河汇和恩陶Pre-A轮投资。2017年年底获得千万级A轮融资。公司由伯藜基金、哈佛校友投资创建，通过整合业内优秀的财税、法务、IT、HR等资源，依托移动互联网新技术，为小微企业提供一站式服务。协助中小企业以“低门槛、低成本、高速度”实现创新创业的目标。公司汇聚中国广大的优秀大学生和专业的退休人员；利用移动互联网和云端技术，通过线上线下的服务方式，优化服务流程，降低服务成本。核心团队主要由上市公司高管，资深财务、法务、人力资源负责人以及国内知名互联网企业的精英组成。以高水准的专业能力和“快速响应”的工作态度，为创业者及小微企业解决创业过程中所遇见的各类问题。

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