上海招聘

职位描述：
1. To improve members’ loyalty and values through various member events, direct communications with members and continuous enhancement on the members’ treats
2. To manage and data mine the consumer data base to gauge insights for various business needs
3. To be responsible for customer experience initiatives in various aspects (reviewing service standards and consumer journey in store)
4. To conduct Mystery Shopping Program to ensure customer satisfaction level
5. To analyze customer behavior and life-cycle in order to expand members base through retention, loyalty programs as well as members re-activation programs
6. To revamp members’ privileges and benefits by enhancing existing membership program.
7. Oversee the CRM budget to ensure the marketing effectiveness & ROI
 Qualification
1. University graduate in Marketing or related discipline.
2. At least 5 years of marketing and loyalty membership management experience, preferably in the Beauty / luxury Retail industry
3. Good in data mining and analysis
4. Solid experience in development and implementation of customer service programs.
5. Sophisticated in service quality management, customer experience and satisfaction management.
6. Customer-oriented with excellent service mindset and business acumen
7. Excellent communication and interpersonal skills.
8. Self-starter with passion and initiative
9. Working in Shanghai 举报 分享

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