日语反欺诈专员
香港安达迅环球联运有限公司上海代表处
- 公司规模：500-1000人
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2012-08-17
- 工作地点：上海
- 招聘人数：3
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：日语精通
英语熟练 - 职位类别：咨询热线/呼叫中心服务人员 情报信息分析人员
职位描述
Job Responsibilities:
Fraud Prevention Agents are required to work through a number of pre-determined fraud queues, kana email queues, and service requests to identify potentially fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify the authenticity of transactions and/or activity. Finally, a variety of documentation may be reviewed including credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.
Job Requirements:
1. University Degree or equivalent experience.
2. 6 to 12 months experience in one or more of the following areas:
3. Customer Support, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card, ACH2. 180 days experience with PayPal, preferred.
4. Customer communication experience (E-mail & Phone).
5. Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint.
Fraud Prevention Agents are required to work through a number of pre-determined fraud queues, kana email queues, and service requests to identify potentially fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify the authenticity of transactions and/or activity. Finally, a variety of documentation may be reviewed including credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.
Job Requirements:
1. University Degree or equivalent experience.
2. 6 to 12 months experience in one or more of the following areas:
3. Customer Support, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card, ACH2. 180 days experience with PayPal, preferred.
4. Customer communication experience (E-mail & Phone).
5. Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint.
公司介绍
本公司为一家高级知名企业