上海招聘

职位描述：
Primary Responsibility:
Provides pre-sales and post-sales service to customers. Delegates customer service department procedures. Acts as liaison between customers and sales, service order processing and accounting to resolve status, delivery and billing inquiries. Reviews warranty claims. Processes customer returns and exchanges. Expedites service and repairs. Provides special pricing for non-standard items. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Also directs and coordinates the processing of sales orders and Service orders. Monitors sales/service order system to ensure accurate receipt and booking of sales/service orders. Tracks sale/service shipments, delivery, billing and backlog activities, providing internal sales/service reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties.


Level 3 (Management):
Scope: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
Job Complexity: Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules and performance requirements; may have budget responsibilities.
Discretion: Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.
Interaction: Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.
Supervision: Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees.
Experience & Education: Bachelor’s Degree and 5-7 years of related experience.

Remark: this position will be responsible for customer service and logistics department, proficient in customer service and logistics experience, and with foreign investment in Europe and America companies is preferred 举报 分享

COMPANY INTRODUCTION

MKS Instruments, Inc. is a US based multinational company. As a global leader in the supply of a broad range of instruments and components used to measure, control, isolate and analyze gases in semiconductor and other advanced materials processing. MKS Instruments (Shanghai) Ltd. is the branch of MKS, located at Shanghai Jinqiao. For more information, please visit our website: www.mksinst.com
We offer competitive compensation package and good welfare to successful candidates. Please send your resume both in Chinese & English with photo to Lucy_Wang@mksinst.com