上海招聘

ROLE:
- The role will work primarily with desktop support and helpdesk group on a day to day basis with focus on supporting onsite customers but must also be able to diagnose and provide solutions to problems that arise off campus including domestic, remote and international users. He/she must be able to participate in projects supporting both the individual’s and the group IT’s half yearly goals.
- Operational duties include but not limited to, new hirer PC setups, IT asset life cycle tracking, performing technical troubleshooting, desktop and application systems support.
- He/she must possess the ability to apply the requisite skills and knowledge, acquired through practical work experience and ability to perform complex technical tasks. He/she typically receives general instructions on new tasks that are reviewed upon completion while demonstrating creativity and work efficiency. Finally this individual must be aware of the general corporate structure and global information technology infrastructure.
RESPONSIBILITIES:
- Provide 2nd level technical support of installation, maintenance and troubleshooting of hardware (computer, printer, phone, etc.) and software, maintain high level of service, efficiency and response possible.
- Maintain individual queue with Remedy Helpdesk application for managing and resolving an appropriate number of tickets within the required SLA
- Work closely with Asset Management team to actively
manage IT assets lifecycle via the standard Asset Management tool and process
- Follow ITSM (ITIL) methodology to manage incidents and problems, escalate issues that cannot be solved to the appropriate team members in a timely manner
- Work closely with AP remote site IT coordinators to support their needs and identify areas needing training or best practice
- Hands on experience of current Microsoft operating system, office suite and corporate applications
- Work with Facility, BU, other IT teams and vendors on projects and issues when needed
- Provide expert advice to end users in IT related strategy, policy and standards,

REQUIREMENTS(education, experience, competencies and specific job requirements):
Education/Experience
- Bachelor’s degree in CIS, IT, MIS or CS
- Minimal 2-3 years relevant IT support experience, preferably with working experience in multinational companies
Skills/Competencies
- Fluency in oral and written English & Chinese is essential
- Proficient in supporting Microsoft platform, Windows/Office systems, Active Directory, professional certifications (MCSE, CCNA) are advantageous
- Customer Service oriented attitude
- Communication and organization Skills
- Excel in organization and communication skills within the Company and with external partners
- Proven ability to communicate and work effectively across a variety of backgrounds and cultures, to meet shared goals and objectives.
Others
- Customer Service oriented mentality
- Self-motivated
- Process oriented thinking

If you are interested to attend English interview,please send to ayang9@csc.com your latest English and Chinese resume in word document. Please put the position you are applying in the Subject-line. It will also help us process your profile faster if you can add your current salary, expected salary and available time to start to work in your resume.
如果您有兴趣参加英文面试，请您将最新的中英文简历以附件的形式发送至：ayang9@csc.com 为了确保您的邮件能准确发送到我们的邮箱，请您将申请的职位名称写在邮件的主题栏里。资料填写完整的简历我们将优先考虑。
由于我们的职位空缺比较多，如果您能够转发此招聘信息给您的朋友或同事，或推荐他们申请我们的职位，我们将以资感谢。谢谢

Founded in 1959, CSC is a leading global information technology (IT) services company. CSC’s mission is to provide customers in industry with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.

With approximately 92,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in Falls Church, VA., CSC has reported revenue of over US$16 billion.

CSC has a presence in China since 1991. CSC’s Service coverage in China spans more than 40 major cities, with offices in Beijing, Tianjin, Shanghai and Guangzhou. CSC opened its new information technology (IT) services delivery center in Tianjin in May, 2009, The Tianjin center expands CSC’s World Sourcing global delivery capability in Asia and joins an integrated network of 60 global delivery centers.

CSC is one of a very few firms that can deliver end-to-end solutions to global clients. Most of CSC’s workforce joined the company as experienced professionals from various industries. CSC has gained plenty of local experiences and knowledge in China with many years of business development and service delivery best practices. Combining CSC’s global resources and best practices, along with its deep understanding of various industries, local businesses and customers, CSC China can provide high performance services with professional staff.

CSC 公司成立于1959年，是全球领先的信息科技服务提供商之一。CSC致力于为各行业提供先进的信息技术解决方案，帮助客户迎接商业挑战，并通过先进的技术获取利润。

CSC全球现有雇员约92,000人。CSC以领先科技和卓越能力，为全球客户提供创新的解决方案。服务范围包括系统设计及集成、信息技术及业务流程外包服务、应用软件开发、网站及应用托管服务、管理顾问服务等。CSC 总部位于美国弗吉尼亚州福尔斯彻奇市（瀑布教堂市），公司总收入超过160亿美元。

自1991年CSC全球业务引入中国至今，服务能力覆盖全国40多个主要城市，并在北京、天津、上海、广州、等地建有分公司。 2009年5月，CSC天津服务交付中心正式投入使用。作为CSC全球外包中心网络中的新成员，中国交付中心的建立加速了CSC公司在亚洲的全球外包服务能力的拓展。

CSC是业内为数不多的可以为客户提供全球范围内端到端服务的公司之一，CSC的员工都是从各行业加入的具备丰富经验的业界精英。在中国，凭借多年的业务开拓和服务交付实践，CSC已经拥有了丰富的本地化经验和知识。通过对CSC全球化资源和最佳实践模式的利用，结合对本地客户在业务运作和需求特点的了解，CSC中国能够灵活调配最佳的人员。