成都招聘Enrolment Service Advisor-Chengdu

Enrolment Service Advisor-Chengdu

学之光教育咨询（北京）有限公司

公司规模：少于50人
公司性质：外资（欧美）
公司行业：教育/培训/院校

职位信息

发布日期：2016-10-30
工作地点：成都-锦江区
招聘人数：1人
学历要求：本科
语言要求：英语熟练
职位月薪：10000-14999/月
职位类别：客服专员/助理商务主管/专员

职位描述

职位描述：
About Us

Shorelight Education is a U.S.-based education company that funds and manages partnerships with universities to drive institutional growth, create new revenue streams, and expand options for students. Our vision is to bring together innovative universities and global citizens in a movement to educate the world. Shorelight focuses on international/transnational education and a unique student experience. To learn more about Shorelight Education please visit our website at: www.shorelight.com.

Job Overview

Shorelight Education is seeking dynamic individuals to execute our student/agent enquiry and pre-arrival activities in Greater China region.

Based in our regional offices in Beijing, Shanghai, Chengdu and Guangzhou; the regional based Enrollment Service Advisors will work as part of a highly motivated professional team.

The Enrolment Service Advisor assists agents, prospective international students and their families with the application, financial, visa and pre-arrival processes to our partner universities and surrounding communities.

A large proportion of the role will be speaking with applicants, parents and agents via online chat platform, email, telephone on a daily basis therefore excellent customer service and communication skills are required.

This position works closely with the regional recruitment teams, marketing team and Shorelight’s partner campus teams to provide a student focused, optimal learning experience and services that lead to student success.

The position directly reports to the Enrolment Service Manager, dotted line to Regional Recruitment Manager.

Key Responsibilities

The responsibilities of this position include:

Follow up direct leads from Shorelight partner’s website, recruitment events, campus referral etc., and guide through the whole application procedure.
Facilitate and maintain regional agent/student online enquiry platforms
Support regional offer conversion campaign, via hub-spot emails, online chat platform, social medias or phone calls to reach individual applicant.
Support regional team providing key partner’s VIP service, including tailor made offer reports, regular update of deposits, and in agent office visit tracking status etc.
Provide a pre-departure concierge service engaging students, parents, campus team and alumni
Facilitate payments of tuition and other associated fees
Confirm student study plans, help prepare for arrival, and provide end-to-end travel support
Working with agents/students and their families to complete and submit pre-arrival forms and documentation to campuses
Assist with the planning and implementation of pre-departure events
Attending online/offline pre-departure events in region if required
Assist student’s visa preparation, or provide visa re-submission support
Build a strong rapport with potential and existing applicants
Provide ongoing updates and reports to the ES Manager and Regional team
Maintain a database of assigned students to track their status and progress toward arrival
Serve as the go to contact for all agents and students in the pre-arrival phase

Measures of success:

Drive direct applications
Drive conversion from offer to deposit in the region
Drive conversion from deposit to enrolment in the region
Increased pre-payments
Increased visa issuance
Submission of all pre-arrival documentation

Experience/Skills

Excellent interpersonal and communication skills, including the ability to communicate with people from a wide variety of cultures backgrounds
Excellent customer service and telephone manner
Ability to foster collaboration and trust and inspire others to high levels of performance
Engaging with customers face to face / by telephone / in writing
Working both independently and as part of a team
Advanced working knowledge of Microsoft Word/Excel/Outlook/PowerPoint
Experience living, working, or studying overseas preferred
Strong working knowledge of the following languages: English and Mandarin Chinese

Application Process

Interested applicants should submit their resume and cover letter to maggie.kang@shorelight.com.

Shorelight Education is an Equal Opportunity Employer.

职能类别：客服专员/助理商务主管/专员

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公司介绍

Shorelight Education is a U.S.-based education company that funds and manages partnerships with universities to drive institutional growth, create new revenue streams, and expand options for students. Our vision is to bring together innovative universities and global citizens in a movement to educate the world. Shorelight focuses on international/transnational education and a unique student experience. Our diverse and talented team is made up of passionate change-makers who think entrepreneurially and act collaboratively. To learn more about Shorelight Education please visit our website at www.shorelight.com。

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