上海招聘

职位描述：
GENERAL SUMMARY

As part of the ECS L3 Engineering team has a primary responsibility of providing a focal point into engineering for the corporate support organization for ECS. This highly technical support centric team can accept customer escalations from corporate support and in consultation with the larger development engineering teams will manage and resolve them. With broad systems knowledge, an appreciation of the global support groups and engagement with development and Product Management, the L3 team improves product serviceability and quality, and facilitates knowledge sharing.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Technical Functions

? Provide engineering level support to the corporate support organization for all ECS related technical issues that originate from customer installations. Through defined service level arrangements work as a team to ensure 24 * 7 coverage.
? Leverage the global development engineering teams to come to root cause in field related escalations and manage communications and feedback to support team members and management. Where necessary, customer and account team conference calls will have to be attended where L3 represent ECS Engineering.
? Identify code bugs, product related issues or negative trends in field escalations, document in bug tracking systems. Quantify the impact on support and customer of these problems and represent the entries in product CCB’s. Assist development and Program Management in determining severity, priority and targeted code for fix.
? Facilitate knowledge transfer from development engineering for new and existing product components, bug triage and fix methods, and be the technical reviewer of all knowledge centred solutions. Where applicable, L3 document and present detailed procedures to be used by high level support for ad hoc workarounds.
? Stay current on latest technologies, features, components and fix utilizing lab environments. Setup and maintain local lab environments utilizing these systems during escalation triage.
? Engage in Corporate Quality efforts to measure the quality of ECS code and procedures. Provide root cause analysis of high impact cases and put in place code or procedural fixes that ensure the problems are avoided in the future.
? Identify areas where product serviceability causes inefficiencies and problems for field and remote support staff. Cogitate as a team and devise short term solutions while following up with Program Management and development for long term resolution. Leverage L3 strengths to develop platform level scripts that aid in removing human error, speed up triage or empower support to carry out more complicated investigation and fixes.
? Using systems knowledge to provide support to Program Management for all account team requests for non supported arrangements. Assess impact of these changes on product stability and support

REQUIREMENTS

? In-depth Linux skills including a strong knowledge of Perl, Python and shell scripting.
? Good Java programming skills.
? 3-5 years related working experience
? Experience with virtualization and hypervisor environments, specifically Vmware ESX.
? Network administration skills, knowledge of TCP/IP networking, DNS and trace analysis.
? Proficient with web services access methods, SOAP and REST, and file access, NFS and CIFS.
? Understanding of disk based storage systems and architecture.

KEY SKILLS REQUIRED

? Self starter with strong self motivation, able to work under remote management with directives limited to general goals.
? Strong technical aptitude with analytical approach and tenacious problem solving skills.
? Excellent verbal and written communication skills required
? Organizational skills
? Ability to handle multiple competing priorities and work in a dynamic environment is essential
? Prior experience of field support in a comparable IT environment

EDUCATION REQUIRED

? Bachelors Degree (Tech) or equivalent work experience
? EMC Proven Professional Certification 举报 分享

新宇软件（苏州工业园）有限公司成立于2003年，总部在中国－新加坡苏州工业园区，现已成为苏州软件公司，华东地区IT服务公司之一，中国领先的IT外包服务公司和五大欧美软件外包公司之一。公司在苏州落户之后，已相继在中国北京、上海、大连、昆山、香港及广州、美国开设了分支机构，全球员工总数达2000余人，苏州为1200余人。

公司一贯注重产品与服务的质量和流程管理，结合实际的同时，借鉴国际先进的项目管理和流程规范，建立了完整的项目管理和流程管理体系，并通过了CMMI 3级的评估。卓越的技术，周到的服务，公司不断开拓世界500强客户，发展迅猛的同时，在项目管理和流程方面得到包括波音公司在内的众多世界500强公司的认可。

作为国际化的企业，新宇软件吸引了来自美国、德国、印度、英国等十多个国家的人才。为包括宝洁(P&G)、微软(Microsoft)、IBM、GE、诺基亚(Nokia)、西门子(Siemens)、华为三康(Huawei-3com)、UT斯达康(UT-Starcom)、伊士曼化工(Eastman)、花旗银行（CitiBank）、捷迅软件(Agile)、雅马哈(Yamaha)在内的诸多世界500强企业及国际知名企业提供了满意周到的服务。

2007年，新宇软件同印度领先的IT企业签订了中印服务外包合同，在苏州工业园区建立了大型的BPO基地。

我们具备一支经验丰富、技术过硬、多元化的专业团队。优势不仅在于领先技术和专业团队所打造的杰出方案和服务能力，也在于积极创新和勇于开拓的工作热情。如果您期望加入我们的团队，希望您具备：我们需要的专业技能、不断进取的创新精神、正直诚信的个人品德、敬业合作的工作态度。

公司将为优秀的人才提供轻松融洽的工作环境，优厚的薪资待遇，良好的福利，世界领先技术的培训与英语培训，多元化的项目机会，广阔的个人成长空间，并为优秀者提供海外培训或工作的机会。通过我们共同的努力，我们尽可能的使每位员工的才华得到发挥，以实现员工和企业共同的发展和价值的体现。

应聘者请注明应聘的岗位。收到的简历，合则约见，未通知面试者的资料存入我司人才库，所收简历资料严格保密。

我们期待着为您的成功创造条件，也期待着您在新宇大展宏图！

交通提示：
苏州研发中心：
公司所在公交车站名：国际科技园/星海街南
到站公交车：118、141、168、18、205、27、518、52、307、26
上海瑭瑞软件有限公司
公司所在公交车站名：北京东路福建中路站
到站公交车：14、15、19、21、64、801、939等等
到站轨道交通：轨道交通2号线/10号线(南京东路站)，1号线（人民广场站）

备注：
面试时请携带下列证书：个人学历证书、英语等级证书、计算机等级证书及身份证原件。