上海招聘

职位描述：
Job Description
Position Summary and Responsibilities:
Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to it’s clients in a cost-effective manner.
Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration.
Provide integrated management and coordination of Incident Management, Problem
Management, Change Management, and Availability Management processes
Ensure that services and components are designed and delivered to meet their availability targets.
Be bridge gaps between delivery teams and drive rapid recovery during incidents
Provide a holistic view of the customer’s environment and make recommendations to improve overall service. Do this through the following actions (but not limited to):

    Promote monitoring systems to enable speedy detection and remediation of potential and actual IT failures
    Proactively identify cost-effective availability improvements within an availability plan
    Influence the design of services and components to align with business needs
    Initiate infrastructure changes to promote better system availability.
    Use information about problems and incidents to analyze availability challenges and eliminate chronic issues.
    Use specific information from driving major incidents to drive technical teams to stronger RCAs and corrective actions which will reduce the frequency of repeated incidents
    Ensure major changes undergo rigorous review before implementation to help prevent incidents
    Continually improve upon the Recovery Model for resolution of Major Incidents to restore service quickly.
    Participate (or lead/own as appropriate) in the creation, client approval and execution of the Client Delivery Plan


Job Requirement:
This position requires a mix of technical, business and program (i.e.: Problem, Change and Incident Management)
Applied knowledge and understanding of the ITIL disciplines within a commercial environment
IT Experience with IBM or external Customer facing roles, IT Project Management
Applied knowledge of financial and business controls and IT Solutioning processes and operations
Experience of delivering IT Services from a Delivery Center
Good negotiation skill and problem solving skill 举报 分享

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。