上海招聘

Purpose of the Position:

? Provide national market view to strategic After sales activities.

? Lead field force to drive and follow up all dealer After sales annual business plan and development;

? Drive national fulfillment of all dealer performance measurements;

? Ensure all customer issues handled via proper channel and process.



Key responsibilities:



1. Customer satisfaction

? Set up CSI annual target per dealer with field team;

?Support field team on key dealer service process improvement;

? Assess dealer's service manager qualification and performance when a replacement occurs;

? Coordinate and support major customer complaints handling at national level.

2. Dealer aftersales business development

?Drives and develop dealer aftersales parts business with field team;

?Optimize dealer operative business of workshop efficiency, dealer customer care strategy and competence development;

?Dealer management in respect to processes in Service, Parts & Warranty including Body & Paint;

?Ensure proper implementation and achievement of brand's seasonal activities target at national level.

3. Dealer performance measurement

?Monitor, drive and follow up national performance level in non-business annual targets;

?Organize and coordinate regular dealer meeting activities;

?Monitor and approve dealer incentives according to policies.

4. Appointment of new Dealers

?Coordinate the assessment of after sales suitability and readiness of a prospective new dealer to become a Volvo authorized repairer;

?Plan After sales facilities and infrastructure with field team during new dealer preparation stage;

?Offer advice in planning stage of new Dealerships or the renovation of existing sites.

5. Other assigned tasks and projects.



Qualifications :



- Education: Bachelor degree

- 5-year automotive dealer management or relevant experience in premium segment;

- College degree in automotive engineering or business-related major;

- CET-6/TEM-4 or equivalent oral and written English level;

- Professional appearance and personality to deal directly with dealers and be a representative for the brand to customers if necessary;

- Self-motivated and committed to the compliance with corporate integrity;

- Expert in customer service process and customer satisfaction;

- Extensive understanding of automotive franchising daily business;

- Team player and be able to work under pressure with high travel frequency;

- Proficient with Microsoft office & other common computer applications;

- Good knowledge level of Volvo on commercial/technical systems is a strong plus.

       沃尔沃汽车集团拥有22,000余名来自全球各地的员工，“友好和尊重”的企业文化把我们紧紧团结在一起。为了将沃尔沃打造成为全世界最具进取精神、最受人热爱的豪华汽车品牌，我们将“人”视为组织发展的核心。正是这些拥有专业技能、敬业奉献的员工才能成就沃尔沃汽车的宏图伟业。为了实现这一宏伟的目标，我们热情期待更多富有激情、充满活力、具备商业意识和创新动力的人才加入。

    在沃尔沃汽车，我们充分尊重员工的个性差异。作为跨国企业，我们将为你提供与来自不同国家和地区的同事共事的机会，我们还将根据员工的实际情况提供良好的职业发展机会。我们相信，人才的力量会为你充分发挥潜能创造无限的条件。如果你也有同样的梦想，那就请立即加入我们吧！与我们共同携手设计打造下一代安全、环保、智能的豪华汽车！