Asia Business Customer Service Specialist
Questel公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-08-17
- 工作地点：上海
- 招聘人数：若干
- 职位类别：售前/售后技术支持工程师
职位描述
Aisa Business Customer Service Specialist - Shanghai, China
Objectives
To handle customer questions, complaints, and billing inquiries with the
highest degree of courtesy, professionalism, and timeless manner. To
strive to resolve customer issues with one call resolution.
Responsibilities
Answers customer/client requests or inquiries concerning services,
products, billing, equipment, claims, and reports problem areas.
Continually maintain working knowledge of all company products, services and promotions.
Offer alternative Questel solutions where appropriate with the objective of retaining customer's business.
Interact with other internal department to resolve customer issues using web-based tool Bugzilla and CRM.
Demonstrate
the associated proficiency in typing and grammar and in translating
into Chinese any literature/customer support electronic documents or
web-based pages.
Organize and operate customer trainings and conferences.
May assist in training new employees and perform other duties as assigned by management.
Requirements
Fluent in English and Chinese.
Excellent written and verbal communication skills.
Excellent organizational skills.
Ability to prioritize own work and effectively meet deadlines.
Ability to communicate effectively with all levels of management.
High level of skill, working heavily with: Microsoft Word, Excel, PowerPoint
Objectives
To handle customer questions, complaints, and billing inquiries with the
highest degree of courtesy, professionalism, and timeless manner. To
strive to resolve customer issues with one call resolution.
Responsibilities
Answers customer/client requests or inquiries concerning services,
products, billing, equipment, claims, and reports problem areas.
Continually maintain working knowledge of all company products, services and promotions.
Offer alternative Questel solutions where appropriate with the objective of retaining customer's business.
Interact with other internal department to resolve customer issues using web-based tool Bugzilla and CRM.
Demonstrate
the associated proficiency in typing and grammar and in translating
into Chinese any literature/customer support electronic documents or
web-based pages.
Organize and operate customer trainings and conferences.
May assist in training new employees and perform other duties as assigned by management.
Requirements
Fluent in English and Chinese.
Excellent written and verbal communication skills.
Excellent organizational skills.
Ability to prioritize own work and effectively meet deadlines.
Ability to communicate effectively with all levels of management.
High level of skill, working heavily with: Microsoft Word, Excel, PowerPoint
公司介绍
Questel has been focusing on its core business, Intellectual Property since its inception in the early 70’s. We provide a suite of leading-edge patent and industrial design services to researchers, lawyers, scientists, and competitive intelligence professionals. Questel built Fampat, the largest databases collections in the world and available in our portal Orbit.com for searching, mapping, watching, archiving and sharing information, as well as analyzing and managing IP portfolios.
Since 2007, Questel has been supported by the leading European mid-cap Private Equity investor, Syntegra Capital. For more information, please visit www.questel.com
Since 2007, Questel has been supported by the leading European mid-cap Private Equity investor, Syntegra Capital. For more information, please visit www.questel.com