Technical Support Engineer
萨孚凯信息系统技术(北京)有限公司上海分公司
- 公司规模:150-500人
- 公司性质:外资(非欧美)
- 公司行业:计算机服务(系统、数据服务、维修) 计算机软件
职位信息
- 发布日期:2012-08-17
- 工作地点:上海
- 招聘人数:若干
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:技术支持/维护工程师 技术支持/维护经理
职位描述
Responsible for monitoring, performing fine-tuning, installing, troubleshooting and analyzing multiple monitoring environments under Windows/Linux platforms. In addition, support integrators in the use of API Framework.
Technical Skills Required:
? Application support mainly (Candidate will support an application framework by answering tickets about the use of API calls).
? At least 2 years Unix/Linux experience as user (Candidate should demonstrate skill to work in the Linux environment and search in log files).
? Scripting skills. Should have at least domain in one of the following scripting languages: Perl/ Bash/ Python. (Candidate will develop middle-complex scripts to fix data and retrieve information).
? General and Basic networking knowledge (TCP/IP and commands related).
? Troubleshooting Analysis. Ability to review the box health, trace in log files looking for unexpected and expected messages related to an issue using the different tools provided by Linux, like Grep, Less, Top, Netstat, Awk, etc.
? General problem analysis and Resolution. First task: monitoring and diagnosing Application problems after reported by monitoring team (Candidate will learn Cacti/ Nagios/ Splunk to diagnose problems)
Soft Skills Required:
? Strives for excellence - Good oral and written communication skills
? Disciplined self-starter with strong attention to detail
? Troubleshooting skills
? Able to handle multiple, and sometimes competing priorities
? Quick learner
? Is flexible and agile - ability to adapt quickly and be effective in new situations
? Enthusiasm to drive results; action oriented
? Is a team player, adept at building relationships across organizations
? Views challenges as opportunities;
Technical Skills Required:
? Application support mainly (Candidate will support an application framework by answering tickets about the use of API calls).
? At least 2 years Unix/Linux experience as user (Candidate should demonstrate skill to work in the Linux environment and search in log files).
? Scripting skills. Should have at least domain in one of the following scripting languages: Perl/ Bash/ Python. (Candidate will develop middle-complex scripts to fix data and retrieve information).
? General and Basic networking knowledge (TCP/IP and commands related).
? Troubleshooting Analysis. Ability to review the box health, trace in log files looking for unexpected and expected messages related to an issue using the different tools provided by Linux, like Grep, Less, Top, Netstat, Awk, etc.
? General problem analysis and Resolution. First task: monitoring and diagnosing Application problems after reported by monitoring team (Candidate will learn Cacti/ Nagios/ Splunk to diagnose problems)
Soft Skills Required:
? Strives for excellence - Good oral and written communication skills
? Disciplined self-starter with strong attention to detail
? Troubleshooting skills
? Able to handle multiple, and sometimes competing priorities
? Quick learner
? Is flexible and agile - ability to adapt quickly and be effective in new situations
? Enthusiasm to drive results; action oriented
? Is a team player, adept at building relationships across organizations
? Views challenges as opportunities;
公司介绍
Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico, China, Brazil, Argentina and Spain, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and its trademarked Global Nearshore? service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry.
联系方式
- Email:mabel.sun@softtek.com
- 公司地址:浦东南路855号世界广场16楼I室 (邮编:200120)
- 邮政编码:200000