上海招聘

Job Description职位描述

POSITION PURPOSE

§ Undertakes the support of employee computing technology and subsequent interfaces to the company's local and wide-area networks, enterprise platforms, and business applications (“End User Computing”).

§ Provides Level 2 support services including planning, implementation, management and usage of End User Computing and Video Conferencing (“TAM Services”).

§ Achieve the agreed Service Level Objectives for TAM Services.

§ Comply with PC policies, procedures and standards.

KEY ACCOUNTABILITIES

§ Collaborate with the Service Desk (Support Level 1), Infrastructure Management (IM), and Applications Management in the provision of TAM Services and the diagnosis and remediation of End User Computing.

§ Achieve Service Level Objectives (SLO) targets to ensure TAM Service levels are met or exceeded.

§ Ensure compliance with company policies and standards.

§ Undertake resolution of issues related to setup, maintenance, and support of local hardware (PC's, notebooks, printers, scanners, iDevices, etc.), network interfaces, and local software relevant to end user requirements.

§ Ensure timely and appropriate communication of information required to make effective use of our End User Computing technology solutions.

§ Provide documentation for the appropriate use of End User Computing.

DESIRED CAPABILITIES & BEHAVIOURS

Desired Competencies: Knowledge and skills in:

§ Service Transition – adhere to change management process.

§ Service Design – follow practices for service level management.

§ Service Operation – apply practices of ICT operations, problem management, and service desk and incident management

§ Able to work within a team or individually, as appropriate and respond independently to issues as they arise

Desired Behaviours:

§ Team Building - e.g. cultivates productive working relationships across ICT and within the team

§ Focus - e.g. completes tasks allocated

§ Communication clarity – e.g. Ability to interface with all levels of the organization with courtesy, tact and diplomacy.

§ Customer Driven – e.g. Assists with stakeholders on technology problems

§ Accountability – e.g. able to be responsive, commits to actions and delivers against commitments and establishes credibility through actions

Please send your resume to the following email address if you are interested in above mentioned positions.

China.Hr@lendlease.com

宝维士联盛（Bovis Lend Lease）是澳大利亚联盛集团（Lend Lease）旗下的全资子公司。联盛集团是一家市值30亿美元的上市公司。作为全球一体化的房地产集团，联盛集团的运作分为两大领域：

房地产服务：为客户的地产开发提供项目管理，工程承包，开发管理，融资以及咨询等一系列服务；

房地产投资管理：为投资房地产股权及债权的客户提供服务。集团营运遍布六大洲四十一个国家，在亚太地区、欧洲和美国都有重要参与，全球雇员逾一万名。

宝维士联盛是全球最大及最富经验的项目管理与设计建造公司之一，为社会团体、商业及工业领域的本地、本国及跨国客户提供优质服务。 服务客户及创造价值是宝维士联盛成功的基础。在全球40多个国家中，宝维士联盛的7500多名专业人士正在为客户提供全方位的项目建设服务。公司的三大主要区域性总部分别位于伦敦，纽约与悉尼，亚洲总部设在新加坡。

我们曾参与的项目包扩法国丰田Yaris汽车生产厂，爱丁堡苏格兰议会大厦，马来西亚吉隆坡双塔，美国芝加哥希尔斯大厦，英国伦敦加那利码头，日本为2002年世界杯建造的巨蛋体育馆和新加坡逾6亿美金的制药厂。

作为全球最大及最富经验的项目管理和设计建造公司之一，创新的方法与完善的项目交付令宝维士联盛在业界中享有良好口碑。我们的全球资源网络及高素质的专业队伍确保我们的服务在同业中独树一帜。公司内部技术服务队伍的技术支持使公司能在世界上任何地方为业主提供一体化的项目管理服务。

宝维士联盛始终寻求创新的解决方案，通过减少时间与成本来增加项目的实际价值，而始终保持其世界级的质量水准。敬业,正直,创新,合作及卓越是公司经营理念的五大核心元素。

Please send us your resume both in Chinese and English to china.hr@ap.bovislendlease.com (Please use attachment). 请将中英文简历以附件形式发送至指定邮箱。