上海招聘

工作概述﹣(职位概述)

·Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.

指导客户关系工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

·Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度

·Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照

·Inspects all VIP rooms prior to arrival

在贵宾到达前对贵宾房进行检查

·Greet VIP guests personally

亲自迎接贵宾

·Liaise with other departments and necessary outside contracts to ensure excellent service delivery

与其它部门和必要的外部承包商联系，以确保提供高质量的服务

·Oversee maintenance of efficient repeat guest history system

对高效的常客客史档案系统维护实施监管

·Promote Inter-Hotel sales and in-house facilities

促进店际销售及完善内部设施

·Perform such functions as to include but not be limited to:

·Develop and implement guest telephone contact systems

开发和应用客人电话联系系统

·Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进

·Compile, analyze and control guest relations’ costs

对客户关系部的成本情况进行编写、分析和控制

·Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量

·Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

·Prepare requisitions for amenities on a timely basis

及时准备设备使用申请

·Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度

·Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取

直接的纠正措施

· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations

组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行

· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日

· Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

·Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。

Required Skills –

技能要求

·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

·Good writing skills

具有良好写作技能

·Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

·Problem solving and organizational abilities

具有解决问题和组织能力

Qualifications –

学历

· Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

Experience –

经验

· 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.

拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。

Linda喜欢轮滑，羽毛球和跳舞，她从不带轮滑鞋上班，但是却把轮滑所需的同样仔细、速度和凝聚力带到了工作中。我们喜欢那些将对嗜好的兴趣及热情同样投入工作中的伙伴，他们将我们的客人放在其所做的任何事情的核心位置。我们正在寻找更多像Linda这样的人加入洲际酒店集团，到其下属的皇冠假日酒店工作。

上海夏阳湖皇冠假日酒店是由洲际酒店集团管理，上海夏阳湖投资管理有限公司投资兴建的国际品牌酒店。酒店位于上海青浦区城中心青舟路303号，比邻风景秀丽的夏阳湖畔。拥有300多间舒适客房和套房，风格迥异的中西式餐厅及风味餐厅；独具特色的酒吧和酒廊；另有设备齐全的会议室、宴会厅及休闲娱乐设施等。

酒店已经正式开业，我们正在寻找以下工作伙伴：
如果您具有两年以上相关岗位的工作经验及对工作生活的热情，请将个人简历，一张彩色一寸照片，身份证/相关学历及资格证明复印件发送电子邮件或邮寄给我们。
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