上海招聘

JOB TITLE: Food & Beverage Attendant
职位名称： 餐饮侍应生

HOTEL JOB BAND: 9
酒店职位级别： 9

HOTEL LEVEL: I - V
酒店等级： 一—五星

EFFECTIVE DATE:
生效日期：

DIRECTLY REPORTS TO: Food and Beverage Supervisor / Restaurant Manager/ Food and Beverage Manager/ Asst Food and Beverage Manager / Director of Food and Beverage
直属上级： 餐饮主管，餐厅经理，餐饮经理，餐饮助理经理，餐饮总监

INDIRECTLY REPORTS TO: N.A.
间接上级： 无

FUNCTION: Food & Beverage
职能： 餐饮

DEPARTMENT: Food & Beverage Services
部门： 餐饮服务部门


1. KEY RESPONSIBILITIES
主要职责
Job Summary – (Role Summary)
工作概述﹣(职位概述)
? Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
? Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
? Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。

? Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。

? Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
? Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
? Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。

? Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Flatware is polished
擦亮餐具
o China is clean
清洁瓷器
o Waiter stations are prepared
准备好服务台
o Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
o Tables are set
摆设好餐台
o Reservations are read and familiarized
阅读并熟悉预订
o Special occasions are ready
准备好特别活动
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。

? Carries out effective service by ensuring:
高效的提供服务：
o Guests are greeted and seated
迎宾并安排客人就坐
o Daily specials are explained and upsold
说明并推销每日特价
o Food orders are processed accurately
准确的下餐单
o Trays and tray jacks are effectively used
有效的利用托盘和托盘架
o Food orders are taken quickly
快速的为客人写餐单
o Payment methods are handled accurately
确的处理付款方法
o Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
o Bar is clean
清洁的酒吧
o Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品

? Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶

? Take appropriate action to resolve guest complaints
正确处理客人的投诉。

? Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
? Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
2. REQUIRED QUALIFICATIONS
资格
Required Skills –
技能要求
? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
? Able to read and write English
能够读写英语。
Qualifications –
学历
? High School.
高中学历
Experience –
经历
? Food service experience with general knowledge of restaurant operations preferred.
拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。
3. ACCOUNTABILITY
责任
Number of employees supervised –
管理的员工
Direct N.A.
直接 无
Indirect N.A.
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
? N.A.
无
Key Metrics –
主要绩效指标
? Completion of assigned tasks
完成分配给工作的情况
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)
? N.A.
无
4. KEY RELATIONSHIPS
主要关系
Key Internal Relationships –
主要内部关系
? Hotel Employees
酒店员工
Key External Relationships –
主要外部关系﹣
? Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户，业主公司代表，供应商，竞争对手和所在地社区成员。

Linda喜欢轮滑，羽毛球和跳舞，她从不带轮滑鞋上班，但是却把轮滑所需的同样仔细、速度和凝聚力带到了工作中。我们喜欢那些将对嗜好的兴趣及热情同样投入工作中的伙伴，他们将我们的客人放在其所做的任何事情的核心位置。我们正在寻找更多像Linda这样的人加入洲际酒店集团，到其下属的皇冠假日酒店工作。

上海夏阳湖皇冠假日酒店是由洲际酒店集团管理，上海夏阳湖投资管理有限公司投资兴建的国际品牌酒店。酒店位于上海青浦区城中心青舟路303号，比邻风景秀丽的夏阳湖畔。拥有300多间舒适客房和套房，风格迥异的中西式餐厅及风味餐厅；独具特色的酒吧和酒廊；另有设备齐全的会议室、宴会厅及休闲娱乐设施等。

酒店已经正式开业，我们正在寻找以下工作伙伴：
如果您具有两年以上相关岗位的工作经验及对工作生活的热情，请将个人简历，一张彩色一寸照片，身份证/相关学历及资格证明复印件发送电子邮件或邮寄给我们。
hr@crowneplazaxiayanglake.com