1. KEY RESPONSIBILITIES

主要职责

Job Summary – (Role Summary)

工作概述﹣(职位概述)

· Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

· Registers and rooms all arrivals according to established procedures

按照既定工作程序为所有来客登记并安排房间。

· Maintains intimate knowledge of departmental standards and procedures

熟知部门标准工作程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

· Maintains cashier float and ensures accurate daily report of all money received

保持库存现金限额并保证每日对所收现金进行准确报告。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

· Keeps abreast of all modifications to accounting policies and procedures

随时留意会计政策和工作程序的变化 。

· Responsible and attends to guest’s request of using the service of safety box at all times

随时负责回应客人关于使用保险箱服务的要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

· Performs the audit balances and prepares all works for audit in an orderly fashion

执行审计结余，并为审计工作进行各项有序的准备。

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。

· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

Linda喜欢轮滑，羽毛球和跳舞，她从不带轮滑鞋上班，但是却把轮滑所需的同样仔细、速度和凝聚力带到了工作中。我们喜欢那些将对嗜好的兴趣及热情同样投入工作中的伙伴，他们将我们的客人放在其所做的任何事情的核心位置。我们正在寻找更多像Linda这样的人加入洲际酒店集团，到其下属的皇冠假日酒店工作。

上海夏阳湖皇冠假日酒店是由洲际酒店集团管理，上海夏阳湖投资管理有限公司投资兴建的国际品牌酒店。酒店位于上海青浦区城中心青舟路303号，比邻风景秀丽的夏阳湖畔。拥有300多间舒适客房和套房，风格迥异的中西式餐厅及风味餐厅；独具特色的酒吧和酒廊；另有设备齐全的会议室、宴会厅及休闲娱乐设施等。

酒店已经正式开业，我们正在寻找以下工作伙伴：
如果您具有两年以上相关岗位的工作经验及对工作生活的热情，请将个人简历，一张彩色一寸照片，身份证/相关学历及资格证明复印件发送电子邮件或邮寄给我们。
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