上海招聘

KEY ACTIVITIES
1.Client Support
1) Provides product training for individual users or groups of users, through Webinar, conference calls, or face-to-face where appropriate
2) Conducts follow up calls to clients to support roll out and adoption
3) Produces and analyses usage reports and presents findings to the Sales Manager (North Asia), with recommendations for action
4)Produces monthly reports on account activity
5)Maintains accurate and informative client records using Salesforce.com
2.Sales Support
1)Organises travel and accommodation for the sales team going on business trips
2)Provides full admin support for the North Asia sales team
3)Deals with incoming communication including telephone calls and e-mails from the website and distributes to the relevant sales reps
4)Provides cover for the UK based Helpdesk where required, to provide out of hours support
3.Relationship Management
1)Communicates regularly with clients to develop relationships and enhance the user experience
2)Keeps users and sales teams up to date with product development and the impact on their accounts
3)Establishes strong working relationships with all other areas of BankersAccuity
4)Keeps abreast of any changes in the industry/market by talking to clients, industry experts, partners and own research; and interprets the changes and the effects this will have on the products
5)Monitors competitive activity in the market place - records and shares information and responds accordingly

KNOWLEDGE / SKILLS
·Customer Services background
·Experience in commercial environment
·Fluency in English is a must
·Communication skills
·Proactive
·Numeracy and analysis
·IT literacy
·Experience of working with a sales team and understanding of the sales cycle would be useful
·Previous training experience through varied methods

LEADERSHIP STANDARDS
·Personal Drive
·Results Focus
·Impact and Influence
·Teamwork and Collaboration
·Customer Focus
·Analytical Thinking
·Business Awareness
·Thirst for Information

About ICIS

ICIS is at the forefront of the market, providing independent pricing intelligence, round-the-clock news, a data-driven analytics service, consultancy solutions and unrivalled insights into China.
ICIS is a voice of authority on China’s petrochemical and energy industries, providing deep understanding of the country’s trading dynamics and visibility on the activities that are driving the markets. Our locally based market experts work closely with the ICIS team of global experts to ensure we deliver quality data to our customers – in a timely manner and straight from the market.
ICIS provides the essential information you need on China petrochemicals and energy markets, with a global perspective. Our aim is to enable you to make informed trading decisions, optimise profits, find new business opportunities, mitigate risks and validate your commercial plans.

关于我们 —ICIS 安迅思

ICIS安迅思一直处于市场前沿, 提供独立的价格资讯、全天候新闻、数据驱动型分析服务和咨询解决方案，以及对中国市场无与伦比的深度解读。

ICIS安迅思在中国石化和能源行业拥有权威地位，帮助客户深入了解中国的贸易市场动态及洞悉市场变化推动因素。安迅思中国的市场专家与全球专家团队紧密合作, 确保向客户及时交付高品质的市场一手数据。

ICIS安迅思从全球视角为您提供了解中国石化和能源市场的关键信息。我们的目标是助您制定明智的交易决策、提高利润、寻找新商机、降低风险，同时帮助您验证商业计划的可行性。

联系我们：
地址：上海市金钟路999号c座4楼
邮编：200335
总机：021-5155 0666
网址：www.icis.com