上海招聘

OVERALL PURPOSE OF JOB

Achieve operational performance targets including Service Level Agreements with client;

Achieve client’s Service Satisfaction at the level of client’s management and also end-users;

Manage the operational Change Request (CR) process;

Build team succession and make it effectively;

Provide a holistic view of service delivery to the client;

Act as a clear escalation route to the client for service related issues and facilitate resolution of issues

Manage the Costs for service delivery in agreed budget;

Support Ad Hoc contractual projects for the client in line with the nominated project team;

Initiate and own continuous improvement projects within area of his/her responsibility;

Ensure compliance of the dedicated unit to policies and procedures applicable for the dedicated unit

Key Responsibility

1. Expertise

Experience in Finance & Accounting (OTC, PTP and RTR) process;

Sound Operations management experience (including SLA management);

Sound contractual / change management knowledge;

Previous experience in matrix management and client relationship building;

2. Problem Solving

Experience in managing unstructured problems

Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.

Problems may require varying degrees of input for resolution from other functions or teams – requiring a matrix management approach to facilitate resolution.

For contractual problems – working closely with the contract manager & OADM, legal and finance managers to ensure gaps are identified and closed with client agreement.

3. Project Management

· Attendance to meeting and reviews based on defined MOS system;

· Cost control within budget;

Responsible for the hiring, development, coaching and performance management process of staff in dedicated unit.

· Team succession build up;

· Innovation at work, and focus on client value creation;

· Take ownership

Qualifications

Fluent English skills including Oral and Business Writing

Familiar with F&A outsourcing operation,

Rich client facing experience, good at communication with client

High responsibility and dedication on work

Working Conditions

Overtime may be required during peak periods

Non-standard hours may be required

Occasional Travel may be required

   天立集团是中国领先的专业IT服务商，员工总人数超过500人。天立集团总部位于深圳，在大连、上海、武汉、成都都设有分支机构。大连天立软件有限公司和大连天立人力资源有限公司是天立集团在大连的分支机构。天立软件有着经验丰富的的管理团队，强大的技术和资源管理系统。对行业的深入了解、优秀的人才储备以及良好的客户关系，奠定了大连天立软件在本地服务市场的优势地位。天立软件专注于为金融服务、石油电力、电信、物流、交通等行业提供IT服务，使telisoft成为行业优秀的IT解决方案和服务供应商。