Service/Account Manager-英语、印尼语、越南语、泰语
大连天立软件有限公司
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：计算机软件
职位信息
- 发布日期：2017-06-10
- 工作地点：大连
- 招聘人数：若干人
- 工作经验：8-9年经验
- 语言要求：英语 精通
- 职位月薪：20000-24999/月
- 职位类别：总监/部门经理 客服经理
职位描述
职位描述：
JD:
？ The main responsibilities of the Local Service Manager Mobile Phones are
Business responsibility for the operative service in the respective country or region covering the service processes for repair and logistics in alignment with the regional and / or central service management functions
Personnel responsibility (disciplinarily) for the local service management team
？ He* has to ensure the operative serviceability for the products sold to the respective markets by the client for the complete service value chain in co-operation with external service partners including
Design (together with the central network optimization team), implementation and maintenance of an efficient and reliable logistics setup
Design (together with the central network optimization team), implementation and maintenance of an efficient and reliable repair setup.
？ The management of the external partners includes their training and further development towards performance and cost excellence.
？ He is authorized to make the appropriate decisions within the frame as agreed upon with the client. Arrangements and agreements with significant deviations from the agreed overall concept and budget have to be approved by the project lead and / or the client.
？ He has to plan and control the local service activities regarding performance and costs (incl. swap pool inventory) based on the SLA's as agreed upon with the client and using the respective tools.
He bases his work on the input from the central controlling hub (claim validation results, performance & cost reporting, KPIs & benchmarking results) and focuses mainly on regular virtual or on-site review meetings as well as the definition, implementation and tracking of improvement measures related to the logistics and repair partners.
？ The Local Service Manager has to ensure a customer satisfaction meeting or exceeding the expectations of the client always in alignment with a best-in-class cost position.
？ He is responsible for the B2B and B2C day-to-day business in terms of solving operational problems and handling escalations coming from consumers, dealers, distributors and the client.
？ He has to contribute proactively to the client's and / or 's productivity program by deriving, implementing and controlling productivity measures in his region.
？ Upon request he will act as a project manager for regional and / or global service projects and / or participate in them.
要求：
？ 5+ years of experience in customer service, ideally for consumer electronics devices (Repair Center working experience)
？ 3+ years of experience in a managing position, ideally with personnel responsibility
？ Advanced technical knowledge regarding consumer electronics with focus on mobile phones
？ Advanced project management experience
？ Analytical skills
？ Intercultural experience
？ Great stamina and a great sense of responsibility
？ Initiative & flexibility (travel)
？ Loyal
？ Structured and target-oriented way of working
？ Leadership experience
？ Very good presentation skills
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JD:
？ The main responsibilities of the Local Service Manager Mobile Phones are
Business responsibility for the operative service in the respective country or region covering the service processes for repair and logistics in alignment with the regional and / or central service management functions
Personnel responsibility (disciplinarily) for the local service management team
？ He* has to ensure the operative serviceability for the products sold to the respective markets by the client for the complete service value chain in co-operation with external service partners including
Design (together with the central network optimization team), implementation and maintenance of an efficient and reliable logistics setup
Design (together with the central network optimization team), implementation and maintenance of an efficient and reliable repair setup.
？ The management of the external partners includes their training and further development towards performance and cost excellence.
？ He is authorized to make the appropriate decisions within the frame as agreed upon with the client. Arrangements and agreements with significant deviations from the agreed overall concept and budget have to be approved by the project lead and / or the client.
？ He has to plan and control the local service activities regarding performance and costs (incl. swap pool inventory) based on the SLA's as agreed upon with the client and using the respective tools.
He bases his work on the input from the central controlling hub (claim validation results, performance & cost reporting, KPIs & benchmarking results) and focuses mainly on regular virtual or on-site review meetings as well as the definition, implementation and tracking of improvement measures related to the logistics and repair partners.
？ The Local Service Manager has to ensure a customer satisfaction meeting or exceeding the expectations of the client always in alignment with a best-in-class cost position.
？ He is responsible for the B2B and B2C day-to-day business in terms of solving operational problems and handling escalations coming from consumers, dealers, distributors and the client.
？ He has to contribute proactively to the client's and / or 's productivity program by deriving, implementing and controlling productivity measures in his region.
？ Upon request he will act as a project manager for regional and / or global service projects and / or participate in them.
要求：
？ 5+ years of experience in customer service, ideally for consumer electronics devices (Repair Center working experience)
？ 3+ years of experience in a managing position, ideally with personnel responsibility
？ Advanced technical knowledge regarding consumer electronics with focus on mobile phones
？ Advanced project management experience
？ Analytical skills
？ Intercultural experience
？ Great stamina and a great sense of responsibility
？ Initiative & flexibility (travel)
？ Loyal
？ Structured and target-oriented way of working
？ Leadership experience
？ Very good presentation skills
职能类别： 总监/部门经理 客服经理
关键字： 印尼语 越南语 泰语 Service/Account Manager
公司介绍
天立集团是中国领先的专业IT服务商，员工总人数超过500人。天立集团总部位于深圳，在大连、上海、武汉、成都都设有分支机构。大连天立软件有限公司和大连天立人力资源有限公司是天立集团在大连的分支机构。天立软件有着经验丰富的的管理团队，强大的技术和资源管理系统。对行业的深入了解、优秀的人才储备以及良好的客户关系，奠定了大连天立软件在本地服务市场的优势地位。天立软件专注于为金融服务、石油电力、电信、物流、交通等行业提供IT服务，使telisoft成为行业优秀的IT解决方案和服务供应商。