上海招聘

职位描述：

RESPONSIBILITIES

? Register new customer account information, credit references, and other accounting related information to assist Accounting with new accounts setup.

? Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction.

? In charge of initial customer contact/Sensata liaison for Quality related issues to ensure assignment of CARE/RMA and final disposition with complete follow-up to ensure customer satisfaction to resolution.

? Responsible for addressing gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address non-compliance issues.

? Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.

? Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.

? Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.

? Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders. Communicate with Customers about process improvements related to their order and processing patterns.

? Assist the Order Fulfillment team with On-Time-Delivery Metrics and resolutions implementation.

? Participate in meeting of monthly line loads and quarterly Net Revenue goals based on Business Unit. Provide critical customer account feedback as it relates to short term line loading.

? Work with the Product Development teams on the introduction of new products.

REQUIREMENTS

? Bachelor’s degree in Business related field.

? 2-3 years of Customer Service equivalent experience in a manufacturing environment preferred.

? Experience in a fast moving, high growth, global and innovative environment.

? Experience with Order Entry and ERP planning systems (Oracle knowledge a plus).

? Flexibility in other assignments and able to multi-task.

? Conflict resolution skills – Able to handle complaints, settle disputes, grievances and conflicts through negotiating with customers and internal departments.

? Ability to analyze, determine root cause and resolve customer issues.

? Demonstrated ability to accept new ideas, engage in both critical and systemic thinking.

? Strong organization, planning and time management skills to achieve results.

? Proficiency with MS Office.

? Excellent written and verbal communication skills.

? Skills preferable not mandatory

o Quality systems

o Safety

o Japanese

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关于森萨塔科技
森萨塔科技是一家领先的工业技术公司，致力于开发传感器，基于传感器的解决方案，包括控制器和软件以及其他关键任务产品，从而为客户和最终用户创造有价值的商业洞察。一百多年来，森萨塔提供了一系列定制的，传感器丰富的解决方案，满足复杂的工程要求，帮助汽车，重型车辆和越野，工业和航空航天行业的客户解决困难挑战。森萨塔集团在全球11个国家/地区运营，雇员逾2. 1万人。森萨塔的解决方案使产品更加安全，清洁，高效，更加电动化和互联。
About Sensata Technologies
Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users. For more than 100 years, Sensata has provided a wide range of customized, sensor-rich solutions that address complex engineering requirements to help customers solve difficult challenges in the automotive, heavy vehicle & off-road, industrial and aerospace industries. With more than 21,000 employees and operations in 11 countries, Sensata’s solutions help to make products safer, cleaner and more efficient, electrified, and connected.

关于森萨塔科技（常州）有限公司
森萨塔科技（常州）有限公司成立于2004年12月，注册资金5500万美元。随着过去15年的快速发展，森萨塔常州已发展成为一个综合性运营中心，其中包括卓越的制造中心、亚太研发中心、测试实验中心和共享服务中心。员工总数超过3500名，其中包括400多名工程专业人员，支持森萨塔亚太地区和全球项目。测试实验中心的传感器工程实验室已通过CNAS1702和GMGP10认证。
森萨塔科技（常州）有限公司是江苏省高新技术企业，并且通过了汽车行业的ISO9001, ISO14001, IATF16949认证。在当地，公司享有盛誉，每年的利税超亿元，连年被评为为常州市工业五星企业、常州市出口前五强、高新区***外商投资企业前三强。
About Sensata Technologies Changzhou Co., LTD.
Sensata Technologies Changzhou Co., LTD. was founded in Dec. 2004, with 55 million US dollars registered capital. With fast development in past 15 years, Sensata Changzhou has evolved to a comprehensive operations center that includes excellent manufacturing, Asia Pacific R&D center, test lab center and shared services center. The total employee number is over 3500, including over 400 engineering professionals to support Sensata Asia-Pacific and some global projects. The center's sensor engineering laboratory has been certified by CNAS1702 and GMGP10.
Sensata Technologies (Changzhou) Co., LTD. is a high-tech enterprise approved by Jiangsu Province and has passed ISO9001, ISO14001, IATF16949 certification of the automotive industry. The company enjoys a high reputation in the community, with annual profits and taxes exceeding 100 million yuan, and recognized as the Changzhou Industrial Five-Star Enterprise, Changzhou's top five exports, and the top three foreign-invested enterprises in the high-tech zone for recent years.

更多招聘信息请登录森萨塔招聘主页： https://sensata.wd1.myworkdayjobs.com/Sensata-Careers/jobs