Customer Care Officer 客户服务专员
芬美意香料(中国)有限公司
- 公司规模:500-1000人
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2016-09-29
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:2年经验
- 学历要求:大专
- 语言要求:英语 熟练
- 职位月薪:1-2/年
- 职位类别:客服专员/助理 订单处理员
职位描述
职位描述:
Duties & Responsibilities:
? Efficiently process Order-to-Cash activities to meet customer service level target.
? Perform and monitor the daily orders end to end process , liaise with customer for orders follow up
? Co-ordinate with logistics for order processing issue.
? Collect forecast information from customers and maintain them in SAP system
? Establish and maintain good relationships with customer to meet their requirement
? Provide support to commercial and supply chain project
? Handle customer complaints
? Visit client if needed
? Complete task if assigned by line manager
Profile
Qualified applicants will have the following profile:
? Bachelor above with CET 4 English level
? More than 2 -3 years of customer service/ commercial experience
? Good interpersonal, communication and coordination skill
? Excellent responsibility and adaptability to working pressure
? Good PC skills in Microsoft Office and SAP system
举报
分享
Duties & Responsibilities:
? Efficiently process Order-to-Cash activities to meet customer service level target.
? Perform and monitor the daily orders end to end process , liaise with customer for orders follow up
? Co-ordinate with logistics for order processing issue.
? Collect forecast information from customers and maintain them in SAP system
? Establish and maintain good relationships with customer to meet their requirement
? Provide support to commercial and supply chain project
? Handle customer complaints
? Visit client if needed
? Complete task if assigned by line manager
Profile
Qualified applicants will have the following profile:
? Bachelor above with CET 4 English level
? More than 2 -3 years of customer service/ commercial experience
? Good interpersonal, communication and coordination skill
? Excellent responsibility and adaptability to working pressure
? Good PC skills in Microsoft Office and SAP system
职能类别: 客服专员/助理 订单处理员
关键字: 客服 闵行
公司介绍
芬美意成立于1895年,总部位于瑞士日内瓦,是一家拥有126年历史的私营家族企业。芬美意是一家在香气和风味领域面向企业,从事研究、创意、生产和销售日化香精、食用香精和香原料的公司。芬美意旨在为客户提供卓越的创意配方、广泛和高品质的香原料库、以及专有技术,包括生物技术、微胶囊技术、气味科学和口感修饰技术,以及其他领域的创新技术。截至2021年6月底,芬美意的年营业额为43亿瑞士法郎。
联系方式
- Email:HR.Recruiting.Firchina@firmenich.com
- 公司地址:上海市莘庄工业区金都路3901号