上海招聘

Position responsibility：
1 Management of all service relevant issues coming from the market
2 Planning and dispatching of service engineers in the field with the goal to solve technical problems at customer’s level asap and achieve a high level of customer satisfaction
3 Service order management (ad hoc orders, contractual agreements, regular checks) for all products delivered by HOPPECKE including administration and facture of service orders
4 Development of service packages, service agreements, customized service solutions depending on customer requirements
5 Planning of spare parts business (logistic, availability, pricing, etc.)
6 Definition of local service terms & conditions
7 Controlling of service profitability
8 Product monitoring, analysis and reporting of unknown technical problems, analysis and introduction of measures to ensure product quality, reliability and competitiveness
9 Proposals for product improvements and modifications to increase product availability and to reduce service costs (TCO)
10 Management of the tools and equipment for service engineers
11 Management of training for service engineers, securing of requested service quality level
12 Definition, collection and benchmarking of service KPIs, provision of standards for service identity and corporate service
13 Handling of warranty issues and damaged parts, preparation and reporting of cost and failure statistics
14 Support and visit of important customers and key accounts
15 Perception of all personnel issues, appraisal interviews and team motivation


Qualification:
Education: At least bachelor degree
Major： Degree in electrical / electronic engineering
Age： 30-45
Working experience/Skill:
1 Experience in service relevant issues with proven success;
2 Good skills in English and / or German language;
3 Experience and good knowledge in IT usage;
4 Technical background of battery technology is preferred

Attitude:
1 Passionate employment for growth, team work and team spirit;
2 Social competence and leadership behavior;
3 Transparency, communication, cooperation, openness, fairness;
4 High priority in service development and customer orientation

HOPPECKE Batterien GmbH & Co KG, a German company and founded in 1927, is one of the biggest battery producers in the world.It provides batteries in all application areas, including Nuclear Power, Power Generation and Distribution, Solar Power, UPS, Telecom, Railway and Metro systems, Traction, etc.
Hoppecke Battery Systems (Shanghai) Co., Ltd., the subsidiary of Hoppecke Batterien GmbH & Co KG, supplies the fullest ranges of batteries especially on Stationary battery (Lead acid), Traction battery (Lead acid), and FNC (Fabric Nickel Cadmium) battery to customers. We have participated quite a lot of large facility constructions and projects in China such as Three Gorges Dam, West-east Pipe-line, Lianyungang Nuclear Power Plant, Guangzhou Exhibition Center, Shanghai Metro, Shenzhen Metro, etc.
Due to fast development of our business in China, we are inviting qualified applicants to join us.

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公司为员工提供完善的薪酬福利制度，包括社保、公积金、免费工作餐、带薪年假、年度体检、年度旅游、
商业保险等，并提供班车往返公司与市区。

公司交通方面，距地铁11号线祁连山路站步行约15分钟即可到达。(步行路线：祁连山路站4号口出来，沿景泰路由南往北至常和路左转靠右即到。）