上海招聘

职位描述：
Job description:
? Provide domestic hotel and flight booking services, which include search, itinerary proposal, reservation, exchange and after-sales customer service
? Answer clients’ questions and handle client complaints
? Clearly explain company’s products and services, proactively recommend to the most efficient and logical solutions
? Maintain excellent client relations by providing accurate response, positive telephone interaction, and timely reservation
? Follow-up on order details accurately, provide schedule updates as required, and ensure timely issuance
? Verify booking refund or exchanges and process promptly; provide penalty notification and timely refund
? Perform other work-related tasks will be required as determined by the supervisor


Required skills and experience:
? 3+ years of prior experience in domestic flight and hotel booking, international booking will be a plus
? High school diploma or above
? Good command of Travelsky ETERM booking system and Microsoft Office will be preferred
? Excellent communication skills and can communicate in written and spoken English
? Mandarin language ability is required 举报 分享

关于Egencia
Egencia (易信达)是全球差旅领导者Expedia 的子公司，通过一步步地发展，如今已经成为世界第五大旅游管理公司。Egencia所服务的客户群涵盖了从中小型企业到《财富》前 100 名的大公司。Egencia 在2002 年成立，当时名为 Expedia Corporate Travel。Egencia 荣升为全球第五大旅游管理公司。到2009 年，Egencia的预订总额已超过了14 亿目前在全球已经有 4200家企业成为我们的商务客户。

关于 Expedia, Inc.
Expedia 是世界排名第一的在线旅游代理公司，也是酒店预订的最大供应商《财富》排名前 100位的大公司中，90%的员工通过 Expedia.com预订酒店Expedia和Egencia的网络技术和预订平台对数百 个航空、酒店、车辆租赁和其他相关旅游网站具有一定影响力《财富》排名前 1000位的Expedia 公司 在 NASDAQ 公开上市2008 年， Expedia公司网站的订房天数总共超过5600万天每个月有6900来万界各地的旅行者浏览我们的网站。