上海招聘

职位描述：
POSITION OVERVIEW: MOST team is an integral part of MS function to the aim in maintaining and developing efficient merchant operation and enhancing operation by generating insight-driving reporting and ensuring that the reports are well maintained to reflect business operation reality continuously.

The Merchant Operations Support Team (MOST) Specialist position sits within the Merchant Operations Support Team and is responsible for providing a variety of operational support and data support for Merchant Support function e.g. MS leadership team, Account Management team, Business Support teams, and Account Acquisition teams.

1. Roles & Responsibilities
1) Operational Support, including but not limited to:
Handle inquiry and request from MS team and leadership team, e.g.: account configuration, refund request, transaction log download, account features toggle on or toggle off, transaction fee adjustment and etc.
Other operational or administrative support for account management team via close collaboration within MOST team and close cross-team collaboration with Account Management teams, Business Support team and Administration team, and even with MS leadership team.
2) Data Analysis Support, including but not limited to:
Knowledge of MS function’s service model, key initiatives and function target, to support and optimize business operation from data perspective; MS team performance analysis in a periodical basis, and provide constructive suggestion to leadership team.
Participation in leadership meeting or counterparty’s team meeting, identify business needs and analyze request, ability to quickly understand business opportunities and challenges of MS function, MS teams and e-commerce industry
Detailed root cause analysis of data change, effective communication with leadership team or counterparty when review and optimize request and proactively propose constructive solution with the aim to support quality decision making
Timely and accurate support delivery to leadership team and counterparty, continuously improve report to increase work efficiency and productivity
Data visualization such as PPT, Excel, and insightful data readout, logical and vivid presentation.
Timely and accurate data support to leadership team, counterparties; collaborative and inclusive teamwork within MOST team members
Other ad-hoc assignments and request from leadership team and cross-team partners
2. Requirements
1) Graduate degree with major in statistics, mathematics or finance.
2) More than 3 years business analysis experience, work experience in online-payment industry, risk management, or e-commerce will be a plus
3) Strong technical and commercial analysis skills, including but limited to SQL, SAS, SPSS, R language…
4) Proficient at Excel, PPT for data visualization and presentation
5) Strong understanding of PayPal products and process, especially merchant related products (Training will be arranged upon onboarding.)
6) Business partnering skills: customer focus, logical thinking, presentation skill, team work spirit, brave to take responsibility and innovation 举报 分享

PayPal（纳斯达克股票代码：PYPL）是全球使用广泛、深受消费者信赖的电子钱包。自1998年成立至今，PayPal一直致力于引领在线支付革新，日处理交易量达到1,250万笔。去年我们处理的交易量达40亿笔，其中10亿笔为移动支付。PayPal帮助用户更有效地管理并支配资金，用户无需透露财务信息即可付款，并且可以使用PayPal账户余额、银行账户、PayPal Credit及信用卡等多种资金来源进行支付。

PayPal在全球范围内已拥有超过1.69亿活跃账户，创造了一个开放且更安全的支付生态系统，消费者及商家之间可以安全地进行线上、线下及移动端的交易。PayPal是全球化的支付平台，服务遍及全球203个国家和地区，支持用户以100多种货币接收和支付款项，57种货币提现到银行账户，以及在PayPal账户中拥有26种不同货币的余额。全球近8000名员工以超过20种不同语言为用户提供支持。PayPal的目标是让全球用户能够更直接有效地管理他们的财富。

在中国，PayPal致力于帮助中国商户和中国消费者接入广阔的国际市场，同时以全球领先的风险管理和保障服务确保交易安全。PayPal 拥有独特的优势和领先地位，能够帮助中国商户和消费者在全球市场获得新的商机.

PayPal 上海运营中心-概况
PayPal上海运营中心坐落在繁华的陆家嘴，目前，我们拥有接近900名员工。我们秉持以客户为中心的理念，鼓励创新与合作，并提供多元且持续的学习和发展机会！PayPal倡导“快乐工作、快乐生活”，我们不仅为员工们提供宽敞舒适的工作环境，还准备了放松身心的众多设施，比如活动室（瑜伽/舞蹈等）、乒乓球桌、X-box,、桌上足球，甚至还有按摩椅！公司还设有Toastmaster Club, 为想要提高英语/中文领导能力和公众演讲能力的同事提供学习和实践的机会。此外，为鼓励员工“Work Hard, Play Hard”，每年我们都会组织丰富多彩的室内外活动，比如Family Day 、Diamond Show 、Outing等。在中西方传统节日里，如妇女节 、中秋节、万圣节、圣诞节等，我们也会举办各类主题的庆祝活动。公益事业也是PayPal关注的主题之一，上海运营中心的同事从未在公益活动中放慢过脚步：我们参与过冬日捐衣 、募捐活动之“一个鸡蛋的暴走” 、公益竞拍等许多活动。PayPal上海运营中心的规模还在不断壮大，但我们自始至终都是一个温暖的大家庭。

PayPal 上海运营中心-业务
PayPal上海运营中心主要通过电话和邮件的形式，向来自亚太区包括中国大陆、中国香港、中国台湾、日本、韩国等国家地区的用户提供服务，及时帮助他们解决在销售和支付过程中遇到的各种问题。我们的服务语言包括普通话、粤语、日语、韩语等。主要服务部门包括客户支持、超级卖家账户管理、反欺诈风险管理、品牌风险管理等。

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