上海招聘

职位描述：
Customer Service Rep:
The primary focus is to coordinate daily activities of RMA requests with customers requirements to ensure timely and on-time fulfillment of all the customer requests for spare parts repair and replacement. Manage RA system and SAP system to ensure the accurate database and on time transaction. Perform inventory management, including weekly cycle counting.

Job:
1. validate warranty claim over SAP system, verify physical parts returned by customers, document it in RA system and send RMA to customer for both warranty and chargeable parts;
2. update RA system, warranty database and SAP for RMA to ensure the accurate database and on time transaction;
3. arrange repairable and non-repairable part replacement;
4. coordinate repairable part with repair centers;
5. prepare documentation for shipment;
6. take charge of spares inventory, weekly cycle count, ensure the accuracy both in physical and system information;
7. submit RMA report and spares Inventory report promptly and regularly.

Qualification:
1. diploma or degree holder
2. 1-2 years work experience preferred, fresh graduates are also acceptable
3. good interpersonal and customer service skills
4. teamwork spirit and basic English ability 举报 分享

About Us
For more than 40 years, Printronix has been addressing global customer needs for mission-critical industrial printing. Offering the two most-trusted brand names in back office and supply chain printing, Printronix and TallyGenicom, known throughout manufacturing, distribution, retail, banking, government and enterprises across the globe.

Our Mission
It is our purpose to be the trusted global leader of highly reliable, innovative printing products, solutions and services to support and improve business critical applications in industrial environments.

Our Vision
Our vision is to enable continuous movement of goods through supply chains of global enterprises by engineering superior solutions and providing customer support that is second to none.